In today’s episode, Dawn Shuler talks about how delegation doesn’t just free up tasks on your plate, but it empowers your staff and employees.
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Episode 35 – Delegation Equals Empowerment
Episode 34 – Why Employee Engagement is Your #1 Employee Issue
In today’s fact-filled episode, Dawn Shuler shares why employee engagement is the #1 employee issue you need to be addressing. Low employee engagement affects everything from profitability, productivity, employee turnover, retention, and more.
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Episode 33 – Internal & External Service – Part II
As a follow-up to Internal and External Service – Part 1, Dawn Shuler shares what her organization is doing to up their game, both on the internal side (serving team, staff, and employees), as well as the external side (serving customers and clients). What can you do to amp up your service?
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Dysfunctional Communication Styles – Part 2
In Part 1 , I discussed the problems with dysfunctional communication styles, especially if they’re ongoing. In today’s blog post, I list the 16 Dysfunctional Communication Styles with a brief description of each. Psychological Cycle of Violence- Like the physical cycle of violence, there is an explosion, followed by an apology, honeymoon period, and tension building, then explosion again. Debate Club – Unlike an official debate, there is no referee and no acknowledgement that a debate is actually taking place. Un-authorized Declarations – This comes in the form of someone declaring something to be so, without any proof or authority. Monologue
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Episode 32 – Internal & External Service – Part I
You’ve heard of customer service, and you probably have your own definition of what that is. What about serving your employees? What does that look like?
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