You have to earn engagement

“You can buy a person’s time; you can buy his physical presence in a given place; you can even buy a measured number of skilled muscular motions per hour. But you cannot buy enthusiasm. You cannot buy loyalty. You cannot buy the devotion of hearts, minds, and souls.  You have to earn those things.” ~ Clarence Francis, former Chairman of the Board of General Foods. You want discretionary effort vs. obligatory effort.  What are the 3 needs that trigger discretionary effort? Other podcast episodes referenced:  Collaborative employee engagement model
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4 things managers need to do very well

Did you know that 75% of employees leave because of their boss? That means it’s upon the shoulders of managers and leaders to create an environment where their direct reports don’t want to leave. Dawn Shuler discusses the 4 things managers need to do very well in order not to become a statistic. Other podcast episodes mentioned: Right People in the Right Seats – what it means to your other employees Manage expectations Play to your strengths Take care of your people – corporate social responsibility
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I don’t want to know

Are there situations (like employees leaving, team members fading out or ghosting) where you’re not asking questions? Or you aren’t getting the dialogue going to find out what’s happening? What is NOT knowing costing you? What questions should you be asking? Why are you leaving? What has changed? Is there something different you would have liked to see from us? Are there resources we could have provided? What would have made this a more successful experience for you? Other podcast episodes referenced: Gap Analysis and Top 5 books you must read.
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Gap Analysis

Much of what we do here at The Shuler Goup is finding holes and gaps, and then filling those holes and bridging those gaps. One of the exercises we take our clients through as well as something we do here in our own business, is what we call gap analysis. One method is to sit down and brainstorm with your team about certain factors or metrics. Let’s say, for example, revenue. First, you have to recognize (know) what your revenue is. Then you look at where you want it to be. Sometimes there’s a gap between those two numbers. You
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Are you an A, B, or C player?

The concept of A, B, or C players comes from my husband Mark’s days as an actor and a teacher in a community theater.  A players are those who initiate tasks and solve problems. B players are happy to do what you tell them to do, and C players can’t be found when there’s work to be done. How do you determine what kind of player someone is? Listen in as I cover 6 crucial questions to ask and what to listen for to find your A players.
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Manage expectations

Someone once said, “Expectations are simply preconceived resentments.” Pretty heavy statement, isn’t it? Dawn Shuler discusses appropriate expectations and the three factors needed in order for them NOT to be preconceived resentments.
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Onboarding new hires

In the last episode, Dawn Shuler talked about the importance of a strong onboarding process for new customers.  In today’s episode, she continues the onboarding theme for new hires.  Here’s why it’s important: 37% of hiring decision makers say retention rates would increase significantly if new hires were better informed during the hiring process.  Listen in as Dawn goes over the 7 elements to consider in a strong onboarding process for new hires, as well as a sample first day for a new employee.
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Onboarding new customers

A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related. With that in mind, customer service should be of paramount importance to for-profit companies and non-profit organizations alike. And the first step in a customer service journey is a new customer’s first experience. Listen in as Dawn Shuler talks about the elements and questions you need to consider to create a smooth, efficient onboarding process that results in happy (and returning) customers.
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Not for government employees

When you think of professional development, creativity, innovation, problem-solving… do you think training in those areas is helpful for employees? How about government employees? Listen in to today’s episode as Dawn Shuler recounts a situation with some potential implicit bias against training for government employees.
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