Episode 101 – Just one small effort

We often think we have to perform Herculean efforts in order to make significant progress or effect “real” change. Listen in as Dawn Shuler talks about the huge difference just a small change or effort can make. She also shares the valuable sales velocity equation, which mathematically proves the great effect of small effort. Resources referenced:  TAS Group (Altify) and Compound Effect by Darren Hardy.
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Episode 100 – Take a look back

Join us for the 100th episode of the People Thrive, Companies Thrive podcast! With our focus on forward motion, we tend to forget what we’ve created and the successes we’ve had, and, therefore, we lose the opportunity to continue to learn from those successes and apply new knowledge. Other podcast episodes mentioned:  Forward motion and Play to your strengths
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Episode 99 – Are you playing the long game?

If you were asked this question, you probably answer, “Of course, I’m playing the long game!” but are you really?  How far ahead are you looking? Are you taking the easy way out? Are you paying attention to trends?  Are you adjusting your goals, objectives, and strategies? Listen in to today’s episode as Dawn Shuler discusses concrete examples of what you need to be considering in order to play the long game.
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Episode 98 – What your communication says about your organization

If you were to do an inventory of the last 10-50 communications to your team, department, company, organization… would they be positive or negative?  In today’s episode, Dawn Shuler makes the connection between an organization’s communication and its culture (whether it’s the culture they intended or not). Other episodes referenced:  A culture of shame, Good leaders communicate, and What company culture are you creating?   Want to improve your culture and/or your communication?
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What if you knew how exactly how to talk to someone, within nanoseconds?

The successful future of our community, even our globe, will be determined by our ability to connect, communicate, and create. One of the tools we use to do those very things (connect, communicate, and create) is BANKCODE, a scientifically validated personality assessment that uncovers someone values personality… vital information so that you can talk to them in their language of what’s important to them (not just what’s important to you). I along, with 3 other  award-winning B.A.N.K. certified trainers, will share our knowledge and experience through our decades of business, training, consulting, and therapizing (is that even a word?) on
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Internal and External Service – Part 2

This is Part 2 of Internal and External Customer Service. In  Part 1, I challenged you to think about how you can up your game with your internal and external customer service. Even though one of our core values is extreme service (not just excellent service, but extreme service), I don’t want to become complacent and say, “We already do such a good job that we don’t really need to do anything to improve. Let’s just keep doing what we do. If we keep doing what we do, and our customers and clients are satisfied, where’s the harm in that?”
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Episode 96 – The curse of the treadmill

While treadmills for exercise in real life can be great, they’re not very helpful in getting somewhere.  In today’s Dawn Shuler discusses what it looks like for an individual, coworker, team, or even an organization to be stuck on a treadmill with the dangerous thinking that each step is actually getting them somewhere. Other podcast episodes mentioned:  Top 5 books you must read and Forward motion.
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What do the most effective leaders do?

Gallup asked this question to over 10,000 people… Why do you follow the most influential leader in your life?  Gallup discovered three common traits among the most effective leaders. Other podcast episodes referenced:  Zone of Genius, Play to your strengths, 4 things managers need to do very well
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Internal and External Service – Part 1

Customer service refers to types of customers: external is your customers, of course, but internal, it’s your employees. Think of that as employee service because your employees are like your internal customers.   Now that we’ve got that straight, let’s look at the term “customer service” again.   Our definition: taking care of your people.   For example, we have some amazing customers who have purchased a product from us, a product we resell. It’s not our product per se, which means some other company is in charge of the fulfillment, technology, and platform. Some months ago, there were some
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