Episode 116 – Is it better to be right and lose, or wrong and win?

Years ago, my 4 1/2-year-old daughter, who was just learning checkers, was angry that she couldn’t make the move she wanted (because it was against checker rules).  Her father patiently explained the rules and pointed out that if she did the opposite of the move she wanted, she would actually win.  She got up from the checkers game, unfinished, and said she would prefer to be right and lose, rather than wrong and win. Listen in as I recount other examples in business where someone wanted to be right so much that it actually hurt them. Other podcast episodes referenced: 
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Episode 115 – You gotta have skin in the game

Any time you enter into an engagement – providing a service or product – there is the need for trust on both sides.  Company A decides to pay Company B to provide a service.  Who blinks first?  Basically, you gotta have skin in the game, some kind of collateral. Other podcast episodes referenced:  What company culture are you creating? Positivity in teams, and Strengths-based workplace
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Episode 114 – Help me see what you see

Often when there’s a conflict or misunderstanding, it’s because what Person A sees is different from what Person B sees.  So how can the two people get on the same page?  Listen in to today’s episode as Dawn Shuler shares a powerful statement that improves communication, engenders understanding, and moves the situation forward. Other episodes and blog posts mentioned:  Forward motion, What your language, The 3 most empowering questions, and Vantage Point
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Episode 113 – The elephant in the room

We’re all familiar with the proverbial elephant in the room: the issue we all know about, but refuse to acknowledge or discuss. When elephants exist in corporations and organizations, the longer the elephant goes unacknowledged,the bigger it gets. Dawn Shuler shares the three reasons why elephants exist and why the powers that be refuse to discuss the elephants.  In addition, Dawn discusses the powerful cultural shift that can occur when the elephants dissolved. Other episodes referenced:  Forward motion, Imbalance as a premeditated resentment, and Co-create
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Episode 112 – Does your customer service create a sacred bubble?

Listen in as Dawn Shuler talks about an actual positive customer service experience with one of the often-vilified cable communications companies.  She explores one of her favorite topics, customer service, and how to create a great experience for your organization’s customers and clients. Other related podcast episodes:  Forward motion, Onboarding new customers, Delivering Excellent Customer Service – Part I, and Delivering Excellent Customer Service – Part II.
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