Episode 162 – The scale is relative

During a recent trip to Shenandoah National Park with my husband Mark, we talked about how scales are relative.  For example, the hiking trail guide noted that the particular hike we were doing was “easy.”  Well,  331 feet up, traversing a rock-strewn trail, I begged to differ.  My calves and glutes hurt, and I was huffing and puffing away.  How did I have such a different experience? It’s because the rating scale is relative.  The people who wrote the hiking guide were professional hikers. So, for them, the hike was easy. What does this mean for your company? One employee
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Episode 161 – Interview with Dean Hallett on Accelerated Leadership

I had the distinct pleasure of interviewing Dean Hallett of Hallett Leadership.  We went deep into leadership, management, and questions like: Can leadership be taught? Is there a difference between leaders and managers? How does an organization’s culture impact leadership, and vice versa? Can you transform a company’s culture? How do you promote innovation within an organization? One reason I loved this interview…. we used words like “authenticity” and “thriving” often.  Listen in to glean leadership nuggets from Dean’s 27-year career at Fox and Disney, and now in his own leadership training company. About Dean Hallett Dean Hallett is a
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Episode 160 – Team Different

Listen in as Dawn and Mark Shuler discuss the advantages of deliberately surrounding one with those who are different.  Different perspectives, personalities, values, and strengths are crucial for an organization to thrive and, possibly, to survive.  Differences are a key component to innovation, adaptation, and creativity. Some interesting highlights: Abraham Lincoln’s cabinet Apple’s “break-it” department Gallup’s leadership research on the most successful leaders – and their teams “We’ve always done it that way” “If it ain’t broke, break it” Other podcast episodes referenced: Play to your strengths Image by Stux
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Episode 159 – What is the agenda?

A few episodes ago, I talked about a company’s epic failure in customer service.  I’m continuing that story with its next installment.  What is the difference between a dental office and a dental school? Don’t they both deliver dental services to their patients? Yes.  What is different? Well, the desired outcome – the agenda – is different.  This is where the POM (Purpose-Outcome-Method) tool comes in very handy. We all have agendas.  When we’re more transparent around our own desired outcomes, we’re more likely to achieve success.  Problems occur when the outcome – the agenda – is hidden. What is
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Episode 158 – Are you caught up in fast thinking?

My husband Mark and I have been watching a fascinating series on PBS called Hacking the Mind.  In the first episode, they talk about slow thinking vs. fast thinking.  Fast thinking is that knee-jerk, lizard brain, flight or fight response and actions.  Slow thinking is pausing, taking time to reflect on the situation and the bigger picture. We’re finding our clients are struggling with feeling overwhelmed and in that “always on” and “respond now” mode.  As our clients’ consultants and partners, we help them come up with solutions to manage the overwhelm.  Listen in as I share three actions you
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