Episode 177 – Methods of giving feedback

Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement.  Feedback is one of the most effective means to ensure that you have actively engaged employees.  So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback is communicating clearly about a person’s progress, strength, and areas of improvement. With that definition, your feedback should acknowledge their strengths and areas of improvement. Great feedback should be a balanced combination of positive reinforcements and areas that needs work. If the balance is off,
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Your people desperately need training to develop crucial skills

I’ve talked before about the crucial need for skills, not technical skills or coding skills or even trade labor skills. Those can all be taught and learned through courses and programs. The training I’m talking about is what we traditionally label “soft skills.” Jeff Wiener, CEO of LinkedIn, continuously talks about the need for those soft skills, and how they’re critical in our ever-changing landscape. These skills include oral communication, written communication, team building, leadership, and time management. 92% of employers say that skill shortages is negatively affecting productivity, employee satisfaction, and turnover. In addition, less than 40% of Millennials
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Episode 176 – 7 Creator Personality Types

In a successful professional or business setting, each individual is designated to their role based on their strengths, qualifications, and creativity. Good team dynamics is essential in maximizing your team’s productivity, and their Creator Personality types are a good indicator of their place on the team. In my years working as a coach and consultant for individuals, teams, and organizations, I have identified the 7 Creator Personalities: The Planner The Storyteller The Divinely Inspired The Muller-Dreamer The Doodler-Storyboarder The Mirror The Maximizer. Listen in as Dawn gives us a more detailed breakdown of each Creator Personality type, their strengths, their
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Episode 175 – Is your response about you or them?

Have you ever been in a situation where a statement or a comment from someone got to you personally or somewhat irritated you? How do you respond to these circumstances? Most of us automatically retaliate with a level of snark or hostility.  It’s normal and part of our defense mechanism. But for sure, we can teach ourselves to do better in dealing with these situations.  When responding to something that irked you, the worst thing you can do is react when your emotions are heightened. It’s always good to pause for a couple of seconds, compose yourself, and think about
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Episode 174 – Right people in the right seats – for real

One of the most rigorous processes a company goes through is recruitment. Regardless of whose perspective, several boxes need to be checked to ensure we get the right person for the position or land the perfect job as applicants. Recruiting and qualifications go beyond what’s in the resume. Yes, credentials and skills are essential, but often overlooked are the intangibles. Character, inquisitiveness, and enthusiasm are equally important qualities that need to be carefully considered. A lot of these qualities are not measured or conveyed in a resume. A person showing genuine eagerness, curiosity, and confidence toward the ins and outs
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Episode 173 – 4 areas of competence

There are four areas of competence: the Zone of Incompetence, Competence, Excellence, and Genius. A brief description of each: the Zone of Incompetence includes areas you’re not good at doing. Zone of Competence are the things that you can do, but you’re inefficient at it. Zone of Excellence are areas you’re very good at, but there’s little desire in doing it. Lastly, the Zone of Genius comprises areas where you excel, but the difference is you have the passion and enthusiasm to do the things you excel in. Identifying and having a better understanding of these areas of competence has
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Episode 172 – Employee engagement, employee happiness, and the choice to make

One of the cornerstones of the success of any organization or business is the people behind it. And one of the most reliable ways to guarantee productivity and growth is keeping employee engagement up. A handful of research and statistics show that actively engaged employees perform much better, more likely to go the extra mile, and less likely to take paid time off, or even leave the company when they’re engaged in their work. Disengaged employees often only do what’s in the job description and usually do not show initiative to better their performance. So, employee engagement is crucial to
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Episode 171 – Is your training just checking a box?

In organizations/companies, training is something that we go through regularly. Be it for operations or human resources, held by the company you’re working on or an external firm, we all experience training in one form or another. Management training, diversity and inclusion training, compliance training may seem superfluous, but we shouldn’t take these for granted. Often these are treated just like checking a box; we only go through it because it’s required, and then set it aside after and get on with our day. However, there is a reason why such training exists, and there are valuable things to pick
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