Let’s say you have an amazing employee: they’re passionate about what they do, they work well with the team, and they produce. Naturally, the next step is to promote them to a managerial role. However, a management position requires new skills, and not everyone is...
Great customer service is crucial to the sustainability of an organization, profit or nonprofit. 55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...
Dedicated employees want to know how their work fits into the big picture, how their contributions make a difference, and what they need to do to make leadership happy. Employees are hungry for feedback; they want to know where they are doing a good job and where they...
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