Episode 191 – How do you have those difficult conversations?

In any business or professional setting, having difficult conversations is something that a company has to go through. Every business has its problems, and for it to move forward, these problems need to be addressed and discussed.  It’s difficult for people involved in such a discussion not to get defensive, because they’re going to feel confronted. So how do you have these difficult conversations without putting them on the defensive and not making them feel attacked? When you’re about to engage in a difficult conversation, put yourself in a neutral position, be patient, and be intentional about how you convey
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Episode 190 –  When normal is strange

After over a year into this pandemic, one of the things that struck me is our view of what’s normal. In just one year, we’ve grown so accustomed to the safety protocols, social distancing, working from home, and other “new normal” things that it becomes a natural part of us and our daily lives. And the things that we usually did in the “old normal” now feel a bit strange: going on a ski trip, traveling with friends, sitting leisurely in a restaurant over a meal, seeing a person without a mask on at the grocery store, or neglecting COVID
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Episode 189 – Do the work, show the work, teach the work

I firmly believe that everyone in a company innately wants to be of value and wants to see their efforts impact its forward movement. This is especially true in smaller and mid-sized businesses. No matter what level they’re in the organization, each person must be able to wear multiple hats and know their primary role inside and out. For an organization to succeed, each person should be able to do the work, show the work and teach the work. When these things are in place, it will be easier for someone to work within his or her respective Zone of
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Episode 188 – Just when you think you’re communicating clearly…

Communication is a fundamental life skill. Effective communication is essential to move any business forward. Without it, there will be confusion and inefficiencies in the company.  Effective communication isn’t just conveying your messages clearly. You also have to take the recipient into account; it is a two-way street.  Great communication is something that is shared, felt, and reciprocated by both sides. In this episode, Dawn shares her insights about communication and three steps toward effective communication. Other podcast episodes referenced: Two tools to move your organization forward, Co-create, You need to speak up, and Does this conversation forward the action?
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Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search

While one might wonder why the owner of an SEO company would show up on a podcast devoted to people, processes, and performance, the answer is clear within seconds of listening to this episode. John’s company has been fully remote for eight years, and so we talked about the following: Implementing social interaction as part of the work environment (“For some, work IS the social circle.”) The importance of finding your “why purpose” and being happy along the way Tips on being self-disciplined as a remote worker John’s top 3 best practices for managing remote employees Intentionally creating an organization’s
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Episode 186 – Two tools to move your organization forward

As coaches, our goal is to equip teams, leaders, and employees with tools, techniques, and strategies to move the organization forward. We want our tools to be effective and powerful so staff can perform at their best. After all, it is what our company is about, instituting forward motion and helping organizations move in a positive direction.  There are two tools that we use over and over with our clients (and internally here at The Shuler Group).  One of our clients commented that one tool looks back, and one looks forward.  Perfect!   The tool that looks back is what we
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Episode 185 – Not offering remote work options is for the dinosaurs

One thing that has been greatly affected by the pandemic is the workplace setup. Most companies have had to tweak operations, and sometimes even to make drastic changes, like going from 100% in-person to 100% remote.  Even as organizations think about phasing back into some version of in-person work, it still makes sense to offer remote and teleworking options for your employees’ and business’s health and security. You can always shuffle a number of your staff to work on-site and remotely, even rotate them if needed. Naturally, these are added efforts for the company, but these are much-needed tradeoffs. It’s
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Episode 184 – People Processes Performance

The workforce is one of the greatest resources that an organization can have. So much depends on a company’s employees and staff for it to move forward and uphold its core values. Then there are two other equally important areas: Process and Performance. Strong Processes ensure that roles and responsibilities are clear, and efficient systems are in place. For Performance: are your people working in their Zone of Genius? If their strengths complement their position perfectly, Performance will undoubtedly be high, and output is significantly greater.  These three areas – People, Process, and Performance – are essential to the success
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Episode 183 – Who do your systems serve?

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.  To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s
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Episode 182 – You are not the lowest common denominator

A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic and detailed. I find them quite generic, and there’s not much value in them as before. I then realized why I am no longer drawn to it; they are writing to the lowest common denominator.  When information is conveyed with the lowest common denominator, there’s
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