The survey is over… now what?

Organizations who are innovative enough to know the value of conducting surveys and assessments are one step ahead of other organizations who are mired in the here and now. Organizations who are all about status quo, not rocking the boat, “we’ve always done it this way” just aren’t willing to engage in this kind of assessment.  They don’t want to know; they’re afraid of the information, if they’re even conscious of potential issues. To be sustainable – and successful – into the future, an organization must look outside and beyond today, or even the past. Setting goals and objectives and
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10 Traits of an Effective Leader

These top 10 traits are according to us here at The Shuler Group, and that work has come from decades of working with companies, businesses, organizations, associations, executives, managing our own teams, team building, leadership development, and really seeing what works and what doesn’t. Four of these traits are internal, and six are external.  See the graphic at the bottom to see how these ten relate to each other. Deeper Why – As far as being an effective leader, the Deeper Why is crucial because people are wired for meaning. They want to feel they’re part of a larger purpose.
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What if you knew how exactly how to talk to someone, within nanoseconds?

The successful future of our community, even our globe, will be determined by our ability to connect, communicate, and create. One of the tools we use to do those very things (connect, communicate, and create) is BANKCODE, a scientifically validated personality assessment that uncovers someone values personality… vital information so that you can talk to them in their language of what’s important to them (not just what’s important to you). I along, with 3 other  award-winning B.A.N.K. certified trainers, will share our knowledge and experience through our decades of business, training, consulting, and therapizing (is that even a word?) on
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Internal and External Service – Part 2

This is Part 2 of Internal and External Customer Service. In  Part 1, I challenged you to think about how you can up your game with your internal and external customer service. Even though one of our core values is extreme service (not just excellent service, but extreme service), I don’t want to become complacent and say, “We already do such a good job that we don’t really need to do anything to improve. Let’s just keep doing what we do. If we keep doing what we do, and our customers and clients are satisfied, where’s the harm in that?”
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Internal and External Service – Part 1

Customer service refers to types of customers: external is your customers, of course, but internal, it’s your employees. Think of that as employee service because your employees are like your internal customers.   Now that we’ve got that straight, let’s look at the term “customer service” again.   Our definition: taking care of your people.   For example, we have some amazing customers who have purchased a product from us, a product we resell. It’s not our product per se, which means some other company is in charge of the fulfillment, technology, and platform. Some months ago, there were some
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Gap Analysis

Much of what we do here at The Shuler Goup is finding holes and gaps, and then filling those holes and bridging those gaps. One of the exercises we take our clients through as well as something we do here in our own business, is what we call gap analysis. One method is to sit down and brainstorm with your team about certain factors or metrics. Let’s say, for example, revenue. First, you have to recognize (know) what your revenue is. Then you look at where you want it to be. Sometimes there’s a gap between those two numbers. You
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Press Release: The Shuler Group, LLC receives MBE certification from MDOT

FOR IMMEDIATE RELEASE: June 26, 2019 Dawn Shuler The Shuler Group, LLC 301-541-3577 Media@TheShulerGroupLLC.com   The Shuler Group, LLC receives MBE certification from MDOT Small minority business services firm achieves Minority Business Enterprise (MBE) certification despite lengthy process Myersville, Maryland: The Shuler Group, LLC is proud to announce that it has received the MBE/DBE/SBE (Minority Business Entity/Disadvantaged Business Entity/Small Business Entity) through the Maryland Department of Transportation. After completing the extensive application, meeting, and passing the review and rigorous requirements to mitigate fraud in the MBE certification process, this certification award proves that The Shuler Group, LLC meets the requirements
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Capabilities Statement for The Shuler Group

We have created a two-page document (Capabilities Statement) that states our mission, capabilities, credentials, and our unique approach. The Shuler Group, LLC, provides consulting and training services to commercial, not-for-profit, and government organizations. Our programs and consulting solve challenges in employee engagement, employee turnover, and company culture. As a 100% woman-owned business with Maryland state certification as an MBE/DBE/SBE, The Shuler Group is committed to extreme service and creating innovative and sustainable solutions for our clients.    
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Strategy, Focus, and Time Management

I’m going to visit a topic that you’ve probably visited yourself before. Maybe you’ve listened to podcasts, gotten books, and even attended seminars. You may have worked with a coach or a mentor on this subject, and yet it’s still something that many of us, if not most of us, if not all of us struggle with… that is effective time management. We’ve beaten this to death, haven’t we? Don’t we all know what we’re supposed to do? We’re supposed to create our goals and strategies and objectives, break them down, delegate and defer, delete and do it again. Easy,
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What Company Culture Are You Creating?

What do you think of when you hear “company culture”? Do you think of Google, who is touted as having created an amazing company culture where people have nap pods, creativity is encouraged through very unusual methods, all paired with a college campus-like environment? That is, of course, one example of a company’s culture. Google certainly gets written up in articles and has received awards for the work that they do within their company with their employees. It’s touted as one of the best places to work year after year, because they have intentionally decided what they want their company
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