Blog | The Shuler Group LLC

Don’t Just Say Something…Stand There!

June 8, 2020 | No Comments

I call it therapist mode. In therapist school we called it “active listening,” meaning listen to understand, not necessarily to comment. And, if necessary, in an opportune moment repeat what they said back to them so they KNOW you were listening. One of the credos that stuck with me when I was involved with the Red Cross Disaster Mental health Division was, “Don’t just say something…..stand there!” In other words: don’t talk, just be present and listen. In any crisis people want to be heard, not given advice, sympathetic prose, or anecdotal stories about how the same
Read More

9 Questions You Must Be Asking Your Employees

April 6, 2020 | No Comments

The Coronavirus pandemic is affecting our lives in every aspect, and we are experiencing a “new normal.” At some point things will get back to normal, whatever that is, but it will look different from what normal was a few weeks ago. This pandemic is an intensifier and an accelerant, so that means we’re getting a “new normal” every week, if not every day. Because of the rapidly shifting world, we don’t know how everything is going to shake out in the next two to six months, or a year. Some financial experts are predicting that if we’re not already
Read More

The survey is over… now what?

February 3, 2020 | No Comments

Organizations who are innovative enough to know the value of conducting surveys and assessments are one step ahead of other organizations who are mired in the here and now. Organizations who are all about status quo, not rocking the boat, “we’ve always done it this way” just aren’t willing to engage in this kind of assessment. They don’t want to know; they’re afraid of the information, if they’re even conscious of potential issues. To be sustainable – and successful – into the future, an organization must look outside and beyond today, or even the past. Setting goals and objectives and
Read More

10 Traits of an Effective Leader

January 23, 2020 | No Comments

These top 10 traits are according to us here at The Shuler Group, and that work has come from decades of working with companies, businesses, organizations, associations, executives, managing our own teams, team building, leadership development, and really seeing what works and what doesn’t. Four of these traits are internal, and six are external. See the graphic at the bottom to see how these ten relate to each other. Deeper Why – As far as being an effective leader, the Deeper Why is crucial because people are wired for meaning. They want to feel they’re part of a larger purpose.
Read More

What if you knew how exactly how to talk to someone, within nanoseconds?

August 14, 2019 | No Comments

The successful future of our community, even our globe, will be determined by our ability to connect, communicate, and create. One of the tools we use to do those very things (connect, communicate, and create) is BANKCODE, a scientifically validated personality assessment that uncovers someone values personality… vital information so that you can talk to them in their language of what’s important to them (not just what’s important to you). I along, with 3 other award-winning B.A.N.K. certified trainers, will share our knowledge and experience through our decades of business, training, consulting, and therapizing (is that even a word?) on
Read More

Internal and External Service – Part 2

August 7, 2019 | No Comments

This is Part 2 of Internal and External Customer Service. In Part 1, I challenged you to think about how you can up your game with your internal and external customer service. Even though one of our core values is extreme service (not just excellent service, but extreme service), I don’t want to become complacent and say, “We already do such a good job that we don’t really need to do anything to improve. Let’s just keep doing what we do. If we keep doing what we do, and our customers and clients are satisfied, where’s the harm in that?”
Read More

Internal and External Service – Part 1

August 1, 2019 | No Comments

Customer service refers to types of customers: external is your customers, of course, but internal, it’s your employees. Think of that as employee service because your employees are like your internal customers. Now that we’ve got that straight, let’s look at the term “customer service” again. Our definition: taking care of your people. For example, we have some amazing customers who have purchased a product from us, a product we resell. It’s not our product per se, which means some other company is in charge of the fulfillment, technology, and platform. Some months ago, there were some
Read More

Gap Analysis

July 18, 2019 | No Comments

Much of what we do here at The Shuler Goup is finding holes and gaps, and then filling those holes and bridging those gaps. One of the exercises we take our clients through as well as something we do here in our own business, is what we call gap analysis. One method is to sit down and brainstorm with your team about certain factors or metrics. Let’s say, for example, revenue. First, you have to recognize (know) what your revenue is. Then you look at where you want it to be. Sometimes there’s a gap between those two numbers. You
Read More

Press Release: The Shuler Group, LLC receives MBE certification from MDOT

June 26, 2019 | No Comments

FOR IMMEDIATE RELEASE: June 26, 2019 Dawn Shuler The Shuler Group, LLC 301-541-3577 Media@TheShulerGroupLLC.com The Shuler Group, LLC receives MBE certification from MDOT Small minority business services firm achieves Minority Business Enterprise (MBE) certification despite lengthy process Myersville, Maryland: The Shuler Group, LLC is proud to announce that it has received the MBE/DBE/SBE (Minority Business Entity/Disadvantaged Business Entity/Small Business Entity) through the Maryland Department of Transportation. After completing the extensive application, meeting, and passing the review and rigorous requirements to mitigate fraud in the MBE certification process, this certification award proves that The Shuler Group, LLC meets the requirements
Read More

Capabilities Statement for The Shuler Group

June 24, 2019 | No Comments

We have created a two-page document (Capabilities Statement) that states our mission, capabilities, credentials, and our unique approach. The Shuler Group, LLC, provides consulting and training services to commercial, not-for-profit, and government organizations. Our programs and consulting solve challenges in employee engagement, employee turnover, and company culture. As a 100% woman-owned business with Maryland state certification as an MBE/DBE/SBE, The Shuler Group is committed to extreme service and creating innovative and sustainable solutions for our clients.
Read More