Episode 198 – Do you have rockstars or rocks on your team?

What makes someone Rockstar? What are the qualities of a Rockstar employee?  Rockstars are A players: the people who have the intangibles, those things that you can’t train. They have the passion, energy, drive, initiative, intent, desire to be better and make the company better. It’s what they walk in the door with. To put it simply, they have the “It” factor.   Listen in as Dawn talk about rockstars in the workplace and the first steps you can take to create your rockstar qualities list. Other podcast episodes mentioned:  Are you an A, B, or C player?, Co-Create, How do
Read More

Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling to a new customer is 5-20%.  So happy, returning customers are key, and an organization can’t rely on technology alone to serve and service their customers. As such, I had a great conversation with Steven Van Belleghem, author of multiple international best-selling books, including Customers the Day after Tomorrow and The Offer You Can’t Refuse. We discussed: Seeing
Read More

Episode 196 – Passive Modeling vs Active Modeling

As a leader, if you want to cultivate a positive culture or behavior, you have to embody and show it… because any kind of culture or behavior naturally comes from the top down.  You have to be a model to your employees and colleagues. You have to be able to walk the walk. There are two ways to embody your workplace culture or behavior: Passive Modeling and Active Modeling. Passive Modeling is when you’re setting yourself as an example; this can be conscious and unconscious. On the other hand, Active Modeling is when you engage people and actively guide them to
Read More

Episode 195 – Right person, wrong seat

Our focus at The Shuler Group is helping organizations achieve and sustain forward motion through people, processes, and performance. As for the people part, it’s all about ensuring that an organization has the right people for the right seat. You’ve probably heard me define it before; the right people are those whose goals, purpose, and values align with the organizations. The right seat is when someone is operating in his/her zone of genius.  Ideally, we work towards having the right people in the right seats. We generally recommend organizations focus on getting the right person first. Because if a person
Read More

Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO

I had a fantastic interview with Janette Gallardo of Vitta Solutions, a company that offers fractional CFO services to other organizations.  While you might not think that numbers, data, and forecasts have anything to do with employee engagement and productivity, you would be mistaken!  Listen in as Dawn and Janette discuss: The red flags that indicate that employees are not aligned with the direction of the organization What turnover tells you about your company How you can measure productivity and engagement Numbers tell a story! The story that your organizations five-year vision tells and working backward to the numbers About
Read More

Episode 188 – Just when you think you’re communicating clearly…

Communication is a fundamental life skill. Effective communication is essential to move any business forward. Without it, there will be confusion and inefficiencies in the company.  Effective communication isn’t just conveying your messages clearly. You also have to take the recipient into account; it is a two-way street.  Great communication is something that is shared, felt, and reciprocated by both sides. In this episode, Dawn shares her insights about communication and three steps toward effective communication. Other podcast episodes referenced: Two tools to move your organization forward, Co-create, You need to speak up, and Does this conversation forward the action?
Read More

Episode 185 – Not offering remote work options is for the dinosaurs

One thing that has been greatly affected by the pandemic is the workplace setup. Most companies have had to tweak operations, and sometimes even to make drastic changes, like going from 100% in-person to 100% remote.  Even as organizations think about phasing back into some version of in-person work, it still makes sense to offer remote and teleworking options for your employees’ and business’s health and security. You can always shuffle a number of your staff to work on-site and remotely, even rotate them if needed. Naturally, these are added efforts for the company, but these are much-needed tradeoffs. It’s
Read More

Episode 184 – People Processes Performance

The workforce is one of the greatest resources that an organization can have. So much depends on a company’s employees and staff for it to move forward and uphold its core values. Then there are two other equally important areas: Process and Performance. Strong Processes ensure that roles and responsibilities are clear, and efficient systems are in place. For Performance: are your people working in their Zone of Genius? If their strengths complement their position perfectly, Performance will undoubtedly be high, and output is significantly greater.  These three areas – People, Process, and Performance – are essential to the success
Read More

Episode 183 – Who do your systems serve?

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.  To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s
Read More

Does this Conversation Forward the Action?

When it comes to communication in business, there is one question to ask yourself at any given time:  “Does this conversation/interaction/discussion forward the action for our company?” I am not talking about water cooler, after-work happy hour, or even networking.  (Even though sometimes action-forwarding conversations can happen in these venues). I am talking about meetings, emails, knocking on a colleague’s door or cubicle (pre-COVID) for a quick question.  Essentially any interaction/conversation that happens when we are on the clock. Having said this, action-forwarding communications are not necessarily as simple as a yes or no question.  Often there are discussions of
Read More