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Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

by | Apr 16, 2021 | Business relationships, CEO, Communication, Company culture, Customer service, Empowerment, Feedback, Management, Podcast, Productivity, Relationships, Values

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...
Episode 195 – Right person, wrong seat

Episode 195 – Right person, wrong seat

by | Mar 26, 2021 | Business relationships, Employee Engagement, Forward motion, Hiring, Management, Podcast, Productivity, Purpose, Relationships, Strengths-based workplace, Success, Training, Values, Zone of Genius

https://media.blubrry.com/people_thrive_companies_thrive/content.blubrry.com/people_thrive_companies_thrive/WP_Right_person_wrong_seat.mp3Podcast: Play in new window | DownloadSubscribe: Google Podcasts | Spotify | Android | Stitcher | Email | TuneIn | Deezer | RSS |...
Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO

Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO

by | Mar 2, 2021 | Business relationships, Clients, Company culture, Empowerment, Forward motion, Leadership, Management, Podcast, Productivity, Purpose, Sales, Success, Systems

https://media.blubrry.com/people_thrive_companies_thrive/content.blubrry.com/people_thrive_companies_thrive/Janette_Gallardo_podcast_interview_final_.mp3Podcast: Play in new window | DownloadSubscribe: Google Podcasts | Spotify | Android | Stitcher | Email | TuneIn |...