Episode 183 – Who do your systems serve?

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.  To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s
Read More

Does this Conversation Forward the Action?

When it comes to communication in business, there is one question to ask yourself at any given time:  “Does this conversation/interaction/discussion forward the action for our company?” I am not talking about water cooler, after-work happy hour, or even networking.  (Even though sometimes action-forwarding conversations can happen in these venues). I am talking about meetings, emails, knocking on a colleague’s door or cubicle (pre-COVID) for a quick question.  Essentially any interaction/conversation that happens when we are on the clock. Having said this, action-forwarding communications are not necessarily as simple as a yes or no question.  Often there are discussions of
Read More

Episode 180 – Do you get lost in your passion?

When we’re passionate about something, we approach the subject matter with a level of dedication, enthusiasm, and intensity. That amount of attention often translates to good things, especially when your passion aligns with your work or projects. However, there can be a tendency to get lost in our passion. The further we go down the rabbit hole, the more it can cause a disconnect or confusion in communication. Your colleagues, especially those from another department, may not have the same understanding or may not have your perspective toward the matter. This isn’t to discourage you from being passionate about your
Read More

Episode 178 – The dark underbelly of normalizing

When we experience a recurring stressful situation that we cannot change or do something about, we tend to normalize that situation and attempt to live with it as we go on. This is a natural coping mechanism to reduce or subdue its stressful effect on us. While normalizing an abnormal or chronically stressful situation can be helpful, it can also be detrimental when mismanaged. It can desensitize us to things that are uncustomary, potentially unhealthy, or socially unacceptable. Having patience and acceptance toward something we cannot change is important to alleviate this unwanted side effect. Listen in as Dawn and
Read More

Episode 177 – Methods of giving feedback

Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement.  Feedback is one of the most effective means to ensure that you have actively engaged employees.  So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback is communicating clearly about a person’s progress, strength, and areas of improvement. With that definition, your feedback should acknowledge their strengths and areas of improvement. Great feedback should be a balanced combination of positive reinforcements and areas that needs work. If the balance is off,
Read More

Your people desperately need training to develop crucial skills

I’ve talked before about the crucial need for skills, not technical skills or coding skills or even trade labor skills. Those can all be taught and learned through courses and programs. The training I’m talking about is what we traditionally label “soft skills.” Jeff Wiener, CEO of LinkedIn, continuously talks about the need for those soft skills, and how they’re critical in our ever-changing landscape. These skills include oral communication, written communication, team building, leadership, and time management. 92% of employers say that skill shortages is negatively affecting productivity, employee satisfaction, and turnover. In addition, less than 40% of Millennials
Read More

Episode 176 – 7 Creator Personality Types

In a successful professional or business setting, each individual is designated to their role based on their strengths, qualifications, and creativity. Good team dynamics is essential in maximizing your team’s productivity, and their Creator Personality types are a good indicator of their place on the team. In my years working as a coach and consultant for individuals, teams, and organizations, I have identified the 7 Creator Personalities: The Planner The Storyteller The Divinely Inspired The Muller-Dreamer The Doodler-Storyboarder The Mirror The Maximizer. Listen in as Dawn gives us a more detailed breakdown of each Creator Personality type, their strengths, their
Read More

Episode 175 – Is your response about you or them?

Have you ever been in a situation where a statement or a comment from someone got to you personally or somewhat irritated you? How do you respond to these circumstances? Most of us automatically retaliate with a level of snark or hostility.  It’s normal and part of our defense mechanism. But for sure, we can teach ourselves to do better in dealing with these situations.  When responding to something that irked you, the worst thing you can do is react when your emotions are heightened. It’s always good to pause for a couple of seconds, compose yourself, and think about
Read More

Episode 172 – Employee engagement, employee happiness, and the choice to make

One of the cornerstones of the success of any organization or business is the people behind it. And one of the most reliable ways to guarantee productivity and growth is keeping employee engagement up. A handful of research and statistics show that actively engaged employees perform much better, more likely to go the extra mile, and less likely to take paid time off, or even leave the company when they’re engaged in their work. Disengaged employees often only do what’s in the job description and usually do not show initiative to better their performance. So, employee engagement is crucial to
Read More

Episode 170 – Are you willing to communicate?

In a business or professional setting, the best way to get things done correctly and efficiently is through communication. For a business to succeed, communication efforts should be the driving force with whatever situation you’re facing. Not communicating can give out impressions of apathy, callousness, and carelessness. To put it simply, good communication = productivity. For owners, professionals, and/or employees, here’s a couple of questions to ponder on: Do you effectively communicate? Are you proactively making efforts to communicate?  Tune in for another informative episode of the Dawn Shuler When People Thrive, Companies Thrive podcast. Other podcast episodes to reference:
Read More