Episode 147 – Don’t make me hunt you down

When a problem occurs that affects your customers and clients (and no organization is perfect, so you’ve definitely experienced issues), do you take initiative and reach out to your customers?  Or do you wait for them to hunt you down?  You may have all sorts of reasons for not wanting to broadcast a problem, but is that really in your customers’ best interests? Listen in as Dawn Shuler discusses a recent experience where she had to hunt down an organization to solve her problem, as well as examples of positively taking initiative, even if it meant the potential of a
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Don’t Just Say Something…Stand There!

I call it therapist mode.   In therapist school we called it “active listening,” meaning listen to understand, not necessarily to comment.  And, if necessary, in an opportune moment repeat what they said back to them so they KNOW you were listening.   One of the credos that stuck with me when I was involved with the Red Cross Disaster Mental health Division was, “Don’t just say something…..stand there!” In other words: don’t talk, just be present and listen.   In any crisis people want to be heard, not given advice, sympathetic prose, or anecdotal stories about how the same
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Episode 146 – Insufficient

I’ve struggled with what to say, because what voice do I have? What change can I make? Yet, it didn’t feel right to say nothing. I’m a CEO of a company and a leader, and I believe that mandates me to raise my voice and stand up for what I believe in. Listen in as Dawn Shuler, CEO and Founder of The Shuler Group, LLC, stands up – as insufficient as it might be.
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Episode 144 – We’re at capacity

We’re now more than 2 1/2 months into Coronavirus. We’re doing our best to navigate the new normal, new working conditions, perhaps new living conditions. Yet, most of us expect to operate at the same level of productivity and capacity pre-Cornonavirus. And it’s just not possible. Listen in as Dawn Shuler talks about the insidious nature of our capacity limits and what we need to do about them. Dawn shares her personal experiences that – literally – landed her on her rear end. Other podcast episodes referenced: Navigating turmoil and the 9 questions you must be asking your employees
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Episode 143 – Interview with Brian Burkhart, Founder of SquarePlanet

In this lively episode, Dawn Shuler interviews Brian Burkhart, founder of SquarePlanet.  As the Chief Word Guy, Brian’s purpose is to elevate his clients’ core message so people remember… and take action. Why you want to listen: As a wave-maker, Brian wants to create an impact by challenging the status quo His take on authenticity and using it as a tool Who you should work with Two simple, yet powerfully effective, hacks you can use as a presenter About Brian Burkhart Brian is the founder of SquarePlanet that helps people and businesses with give a) better presentations b) communicate their
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Episode 142 – Do I say something?

Since we are proponents of a strengths-based workplace and culture, we firmly believe in employees working and playing to their strengths.  We also recommend a collaborative communication and feedback model where employees ask for and constructively receive feedback, and managers productively communicate and give said constructive feedback. That being said, what happens when an employee plays to her strengths and takes initiative when her manager is too overwhelmed to notice? Does she say something? Does she point it out? Listen in as Dawn Shuler recounts an actual experience with a client and their recommended solution. What would you recommend? Other
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Episode 139 – Navigating turmoil

We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis.  And then there is the emotional component.  There’s general worry and tension.  Some people are separated from their families.  None of us knows what to expect. Things are constantly shifting, and we’re having to adapt.  That takes its toll. So what about our organizations and businesses… how do we navigate these turbulent waters?  How can we position ourselves (and our businesses) so that we come out the other side stronger than before? We can choose to sink in fear into
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9 Questions You Must Be Asking Your Employees

The Coronavirus pandemic is affecting our lives in every aspect, and we are experiencing a “new normal.”  At some point things will get back to normal, whatever that is, but it will look different from what normal was a few weeks ago.  This pandemic is an intensifier and an accelerant, so that means we’re getting a “new normal” every week, if not every day.  Because of the rapidly shifting world, we don’t know how everything is going to shake out in the next two to six months, or a year. Some financial experts are predicting that if we’re not already
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Episode 137 – You must respond. You must communicate.

Now is the time that your customers, clients, prospects, and markets need to hear from you.  In the absence of communication, especially in these times, people turn to fear.  So, if you don’t communicate, then they’ll wonder what you’re hiding or what horrendous thing is on the horizon. What do you communicate? What is your response to this situation we’re experiencing right now? What do your customers, clients, employees, and staff need to know? What do they need to hear from you? What is changing? What is not changing? Listen in as Dawn Shuler shares what some other organizations are
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Episode 134 – Crisis and Compassion

Weeks before the Coronavirus was the topic of every single conversation, my daughter had an incident that put us in immediate (temporary) crisis mode.  What I realized was that crisis, and one’s instinctive reaction to it, is like the undertow or current that can sweep one away.  And once you’re in the current, it can be awfully hard to extricate one’s self.  Listen in as I share four strategies to deal with crisis or a strong current on any level. Other podcast episodes referenced:  Reactive vs. Proactive and Proactive vs. Reactive revisited
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