Episode 183 – Who do your systems serve?

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.  To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s
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Episode 182 – You are not the lowest common denominator

A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic and detailed. I find them quite generic, and there’s not much value in them as before. I then realized why I am no longer drawn to it; they are writing to the lowest common denominator.  When information is conveyed with the lowest common denominator, there’s
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Episode 180 – Do you get lost in your passion?

When we’re passionate about something, we approach the subject matter with a level of dedication, enthusiasm, and intensity. That amount of attention often translates to good things, especially when your passion aligns with your work or projects. However, there can be a tendency to get lost in our passion. The further we go down the rabbit hole, the more it can cause a disconnect or confusion in communication. Your colleagues, especially those from another department, may not have the same understanding or may not have your perspective toward the matter. This isn’t to discourage you from being passionate about your
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Episode 179 – What is your queen bee role?

I’ve been reading a book by Michael Michalowicz called Clockwork. (He is also the author of Profit First, a book that I thoroughly loved.) In Clockwork, Mike Michalowicz compared a company to a beehive. In a beehive, each bee’s job is its primary role plus protecting the queen bee role. Like in a company, aside from what you do in your position, each individual has a major part in protecting and upholding the company’s queen bee role, as well as its core values.  Listen in as Dawn Shuler gives an in-depth discussion of the “queen bee role” and how to
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Episode 177 – Methods of giving feedback

Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement.  Feedback is one of the most effective means to ensure that you have actively engaged employees.  So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback is communicating clearly about a person’s progress, strength, and areas of improvement. With that definition, your feedback should acknowledge their strengths and areas of improvement. Great feedback should be a balanced combination of positive reinforcements and areas that needs work. If the balance is off,
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Your people desperately need training to develop crucial skills

I’ve talked before about the crucial need for skills, not technical skills or coding skills or even trade labor skills. Those can all be taught and learned through courses and programs. The training I’m talking about is what we traditionally label “soft skills.” Jeff Wiener, CEO of LinkedIn, continuously talks about the need for those soft skills, and how they’re critical in our ever-changing landscape. These skills include oral communication, written communication, team building, leadership, and time management. 92% of employers say that skill shortages is negatively affecting productivity, employee satisfaction, and turnover. In addition, less than 40% of Millennials
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Episode 176 – 7 Creator Personality Types

In a successful professional or business setting, each individual is designated to their role based on their strengths, qualifications, and creativity. Good team dynamics is essential in maximizing your team’s productivity, and their Creator Personality types are a good indicator of their place on the team. In my years working as a coach and consultant for individuals, teams, and organizations, I have identified the 7 Creator Personalities: The Planner The Storyteller The Divinely Inspired The Muller-Dreamer The Doodler-Storyboarder The Mirror The Maximizer. Listen in as Dawn gives us a more detailed breakdown of each Creator Personality type, their strengths, their
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Episode 174 – Right people in the right seats – for real

One of the most rigorous processes a company goes through is recruitment. Regardless of whose perspective, several boxes need to be checked to ensure we get the right person for the position or land the perfect job as applicants. Recruiting and qualifications go beyond what’s in the resume. Yes, credentials and skills are essential, but often overlooked are the intangibles. Character, inquisitiveness, and enthusiasm are equally important qualities that need to be carefully considered. A lot of these qualities are not measured or conveyed in a resume. A person showing genuine eagerness, curiosity, and confidence toward the ins and outs
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Episode 173 – 4 areas of competence

There are four areas of competence: the Zone of Incompetence, Competence, Excellence, and Genius. A brief description of each: the Zone of Incompetence includes areas you’re not good at doing. Zone of Competence are the things that you can do, but you’re inefficient at it. Zone of Excellence are areas you’re very good at, but there’s little desire in doing it. Lastly, the Zone of Genius comprises areas where you excel, but the difference is you have the passion and enthusiasm to do the things you excel in. Identifying and having a better understanding of these areas of competence has
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Episode 172 – Employee engagement, employee happiness, and the choice to make

One of the cornerstones of the success of any organization or business is the people behind it. And one of the most reliable ways to guarantee productivity and growth is keeping employee engagement up. A handful of research and statistics show that actively engaged employees perform much better, more likely to go the extra mile, and less likely to take paid time off, or even leave the company when they’re engaged in their work. Disengaged employees often only do what’s in the job description and usually do not show initiative to better their performance. So, employee engagement is crucial to
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