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Episode 199 – Corporate Social Responsibility – Interview with Holly Copeland, senior director of CSR at Horizon Therapeutics

Episode 199 – Corporate Social Responsibility – Interview with Holly Copeland, senior director of CSR at Horizon Therapeutics

by | May 14, 2021 | Company culture, Customer service, Empowerment, Leadership, Podcast, Productivity, Purpose, Relationships, Strengths-based workplace, Teams, Values

https://media.blubrry.com/people_thrive_companies_thrive/content.blubrry.com/people_thrive_companies_thrive/Holly_Copeland_Interview_final_.mp3Podcast: Play in new window | DownloadSubscribe: Google Podcasts | Spotify | Android | Stitcher | Email | TuneIn | Deezer |...
Episode 198 – Do you have rockstars or rocks on your team?

Episode 198 – Do you have rockstars or rocks on your team?

by | May 7, 2021 | Business relationships, Customer service, Employee Engagement, Employees, Empowerment, Forward motion, Leadership, Management, Podcast, Relationships, right people, Strengths-based workplace, Values, Zone of Genius

https://media.blubrry.com/people_thrive_companies_thrive/content.blubrry.com/people_thrive_companies_thrive/Rockstars_not_rocks_final_.mp3Podcast: Play in new window | DownloadSubscribe: Google Podcasts | Spotify | Android | Stitcher | Email | TuneIn | Deezer | RSS |...
Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

by | Apr 16, 2021 | Business relationships, CEO, Communication, Company culture, Customer service, Empowerment, Feedback, Management, Podcast, Productivity, Relationships, Values

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...