Tell Me When I’ve Done a Good Job

Everyone wants to do a good job; furthermore, everyone wants to be told they are doing a good job. Everybody’s different, and people need different types of encouragement and acknowledgment. For some people, a kind word will go a long way and motivate them to keep performing well. For others, salary is an indicator of a job well done. However, even with a salary that acknowledges their good work, if they aren’t getting those verbal kudos from the manager, team leader, or CEO, they can feel disengaged, simply from not having their work appreciated. Now, this does not mean you
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Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search

While one might wonder why the owner of an SEO company would show up on a podcast devoted to people, processes, and performance, the answer is clear within seconds of listening to this episode. John’s company has been fully remote for eight years, and so we talked about the following: Implementing social interaction as part of the work environment (“For some, work IS the social circle.”) The importance of finding your “why purpose” and being happy along the way Tips on being self-disciplined as a remote worker John’s top 3 best practices for managing remote employees Intentionally creating an organization’s
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Episode 185 – Not offering remote work options is for the dinosaurs

One thing that has been greatly affected by the pandemic is the workplace setup. Most companies have had to tweak operations, and sometimes even to make drastic changes, like going from 100% in-person to 100% remote.  Even as organizations think about phasing back into some version of in-person work, it still makes sense to offer remote and teleworking options for your employees’ and business’s health and security. You can always shuffle a number of your staff to work on-site and remotely, even rotate them if needed. Naturally, these are added efforts for the company, but these are much-needed tradeoffs. It’s
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Episode 184 – People Processes Performance

The workforce is one of the greatest resources that an organization can have. So much depends on a company’s employees and staff for it to move forward and uphold its core values. Then there are two other equally important areas: Process and Performance. Strong Processes ensure that roles and responsibilities are clear, and efficient systems are in place. For Performance: are your people working in their Zone of Genius? If their strengths complement their position perfectly, Performance will undoubtedly be high, and output is significantly greater.  These three areas – People, Process, and Performance – are essential to the success
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Episode 182 – You are not the lowest common denominator

A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic and detailed. I find them quite generic, and there’s not much value in them as before. I then realized why I am no longer drawn to it; they are writing to the lowest common denominator.  When information is conveyed with the lowest common denominator, there’s
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Episode 181 – Engaging International and Remote Groups – Interview with Cedric Nwafor, Founder of ROOTS Africa

It was a delight interviewing Cedric Nwafor, founder of ROOTS Africa. It’s my pleasure to share his story growing up in Cameroon and touch on things that our organizations have in common like:  Finding the Deeper Why of an organization Identifying individuals’ Deeper Why Re-engaging participants, especially in remote groups Leaders’ roles in discovering the Deeper Why Listen in as we go through some of the challenges he faces with aligning groups across the globe and some solutions we brainstormed together…. all leading to a more effective and productive organization. About Cedric Nwafor A passion for agriculture and its people
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Episode 177 – Methods of giving feedback

Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement.  Feedback is one of the most effective means to ensure that you have actively engaged employees.  So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback is communicating clearly about a person’s progress, strength, and areas of improvement. With that definition, your feedback should acknowledge their strengths and areas of improvement. Great feedback should be a balanced combination of positive reinforcements and areas that needs work. If the balance is off,
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Episode 171 – Is your training just checking a box?

In organizations/companies, training is something that we go through regularly. Be it for operations or human resources, held by the company you’re working on or an external firm, we all experience training in one form or another. Management training, diversity and inclusion training, compliance training may seem superfluous, but we shouldn’t take these for granted. Often these are treated just like checking a box; we only go through it because it’s required, and then set it aside after and get on with our day. However, there is a reason why such training exists, and there are valuable things to pick
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Episode 163 – Managing good people is easy

A couple of years ago, we were interviewing individual employees as part of our Company Climate Inventory with a client.  During this interview, I asked the gentleman about his strengths and gifts, especially with regard to managing others.  He said, “Managing good people is easy.” “What makes someone ‘good’?” I asked. “Not lazy,” was his response. Is that really all that it is?  Just someone doing their job, and therefore managing that person is effortless? No, it takes more than that.  Listen in as I go a little deeper into defining good managers and good employees. Other podcast episodes referenced: 
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Episode 162 – The scale is relative

During a recent trip to Shenandoah National Park with my husband Mark, we talked about how scales are relative.  For example, the hiking trail guide noted that the particular hike we were doing was “easy.”  Well,  331 feet up, traversing a rock-strewn trail, I begged to differ.  My calves and glutes hurt, and I was huffing and puffing away.  How did I have such a different experience? It’s because the rating scale is relative.  The people who wrote the hiking guide were professional hikers. So, for them, the hike was easy. What does this mean for your company? One employee
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