Episode 157 – We’re entering the 8th month of COVID-19…. what should you be asking your employees?

I mentioned back in March that here at The Shuler Group, we were halting all projects involving our proprietary Company Climate Inventory.  It just didn’t make sense in this time of turmoil to try to get a “normal” temperature reading of the climate at an organization.  Everything would have been skewed. Almost eight months later, though, it’s time to get that temperature reading, especially in terms of how organizations are supporting their remote workers, changing priorities, and setting themselves up for success.  Listen in as Dawn Shuler shares the 7 new questions they are adding to their standard Company Climate
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Episode 154 – Failed customer service

Most companies would say that their customers and clients are of paramount importance and that they pride themselves on great customer service. (Have you ever heard a company boast about its horrible customer service?)  However, we all know that not all companies have good customer service. Good customer service isn’t about that it’s the “right thing to do.” It also makes great business sense.  A customer is 4x as likely to defect to a competitor if the problem is service-related, rather than if it’s price- or product-related.  55% of customers would pay extra to guarantee better service. Listen in as
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Episode 152 – Have you been invited to give feedback?

There is a difference between a formal process of feedback (for example, when a manager and employee meet weekly to discuss performance) and volunteered feedback. If feedback is not welcome, if you have not been invited to give said feedback, then your feedback may not be received well. So, how do you give feedback? And on the other side, how do you express your expectations clearly about what you’re looking for in terms of feedback (or not)? Other episodes referenced:  Feedback – what it really is
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Episode 149 – Empowerment does not mean perfection

As a manager, you’re expected to manage others, as well as do your own job.  If you’re responsible for an entire team or department, how do you make sure your staff delivers results? Do you micromanage? (No.)  If you empower people to do their jobs, what if they make mistakes? Other podcast episodes referenced:  Are you an A, B, or C player?, Right people in the right seats, and 10 traits of effective leaders
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Episode 140 – Interview with Jenny Podewils, co-founder of Leapsome

Listen in as Dawn Shuler interviews Jenny Podewils, co-founder of Leapsome, a company devoted to feedback, employee engagement, and individualized learning. We had a spirited discussion on the challenges that many organizations face (lack of alignment, speed of learning, and organizational health and culture). Some great soundbites:  “Feedback is the accelerator for leadership effectiveness” and “Feedback is the basis of all learning.” And, of course, we talked about the Coronavirus and how her company is dealing with it as well as how their clients are handling the new normal.  (Hint: there are some fantastic suggestions, especially with regard to teleworking
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9 Questions You Must Be Asking Your Employees

The Coronavirus pandemic is affecting our lives in every aspect, and we are experiencing a “new normal.”  At some point things will get back to normal, whatever that is, but it will look different from what normal was a few weeks ago.  This pandemic is an intensifier and an accelerant, so that means we’re getting a “new normal” every week, if not every day.  Because of the rapidly shifting world, we don’t know how everything is going to shake out in the next two to six months, or a year. Some financial experts are predicting that if we’re not already
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Episode 130 – Remote workers… Opportunity or challenge?

Join Dawn and Mark of The Shuler Group and Sylvia and Josh of MindTeam Solutions in one of our lively conversations as we talk about the advantages and disadvantages of a company allowing remote workers. Does it work? Whether your organization goes down that path or not, remote workers is becoming the wave of the future. In our conversation, the four of us cover topics such as: Defining measurable expectations and milestones for remote workers Joint responsibilities of managers and employees The personality type(s) that perform well with remote work, both from the manager’s and employee’s perspective Matching those ideal
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Episode 128 – Do you know how valuable you are?

Unfortunately, we live in a society that tells us not to toot our own horns, for fear that we might make others feel less than.  What if, instead, we could, at the same time, see how valuable we are in an organization as well as seeing how valuable our colleagues are?  What kind of magic could we create? Listen in as Dawn Shuler talks about two crucial components of understanding the value of all employees in an organization. Other podcast episodes referenced:  The Deeper Why in everything  
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Episode 125 – Positivity vs. Negativity – with guests from MindTeam Solutions

In another of our regular collaborations with our partners from MindTeam Solutions, we discuss the importance of positivity in the workplace. Listen in as Dawn and Mark with The Shuler Group and Sylvia and Josh of MindTeam Solutions explore how important it is to focus on positivity, and not just decrease negativity. Research that it takes four positive experiences to counter a negative one The difference between reducing the negative as opposed to emphasizing the positive Being motivated by fear rather than pursuing pleasure Positivity in teams 75% of of most people’s thoughts are negative – and catching yourself in
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Episode 123 – Why do you have so much employee turnover?

Dawn Shuler describes problems with employee turnover for two organizations:  one organization who has had almost 100% turnover outside their executive team, and another who just resigns itself to the “fact” of constant turnover. Is employee turnover preventable? Absolutely! According to statistics, 75% of employee turnover is preventable (and is NOT tied to compensation). Listen in as Dawn recommends three solutions for solving problems with constant employee turnover. Other podcast episodes referenced:  The Deeper Why, Right People in the Right Seats, and Why employee engagement is something you must focus on
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