Episode 200 – Do you have an A Player organization for your A Player people? Interview with Doug Brown of Business Success Factors

I had a stimulating conversation with sales expert and author, Doug Brown of Business Success Factors. As someone who has been working in business since he was three years old (really!), Doug had some great insights.   Here are a few things we covered:  The need for alignment between A Players and A Player environments How you know if you have an A Player organization Biggest mistakes companies make when hiring How magical things happen when you have the ideal team The importance of systematic and strategic processes on an organization in general, even in sales The #1 thing salespeople and
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Episode 199 – Corporate Social Responsibility – Interview with Holly Copeland, senior director of CSR at Horizon Therapeutics

I had an engaging and lively conversation with Holly Copeland, senior director of Corporate Social Responsibility at Horizon Therapeutics. Many organizations believe in giving back to the community, but Horizon started their Corporate Social Responsibility program when the company was not yet profitable.  That’s how important they felt it was to thrive within their community ecosystem.  We discussed: Using Corporate Social Responsibility outcomes in conjunction with the goals of the company The creative lens to create a “buffet” of opportunities to get employees involved The correlation between CSR and employee engagement and positive company culture The importance of employees feeling
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Episode 198 – Do you have rockstars or rocks on your team?

What makes someone Rockstar? What are the qualities of a Rockstar employee?  Rockstars are A players: the people who have the intangibles, those things that you can’t train. They have the passion, energy, drive, initiative, intent, desire to be better and make the company better. It’s what they walk in the door with. To put it simply, they have the “It” factor.   Listen in as Dawn talk about rockstars in the workplace and the first steps you can take to create your rockstar qualities list. Other podcast episodes mentioned:  Are you an A, B, or C player?, Co-Create, How do
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Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling to a new customer is 5-20%.  So happy, returning customers are key, and an organization can’t rely on technology alone to serve and service their customers. As such, I had a great conversation with Steven Van Belleghem, author of multiple international best-selling books, including Customers the Day after Tomorrow and The Offer You Can’t Refuse. We discussed: Seeing
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Episode 194 – Confidence is critical – Interview with Jamie McKinney of Jamie Empowers

During this riveting interview with Jamie McKinney, author, speaker, and coach, we talked about the critical importance of confidence as a catalyst to career success.  Listen in as we cover: Her secret weapon Estrogen Empires vs. Testosterone Towers Your personal ETA (Emotions, Thoughts, Actions) The BAAM method Confidence and the connection to story The differences in language and behavior between men and women The confidence formula Jamie’s “nails on the chalkboard” saying and her replacement phrase Her #1 tip in developing confidence About Jamie McKinney Jamie Dandar McKinney is the author of the book, Speak Up, Sister! The Professional Woman’s
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Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO

I had a fantastic interview with Janette Gallardo of Vitta Solutions, a company that offers fractional CFO services to other organizations.  While you might not think that numbers, data, and forecasts have anything to do with employee engagement and productivity, you would be mistaken!  Listen in as Dawn and Janette discuss: The red flags that indicate that employees are not aligned with the direction of the organization What turnover tells you about your company How you can measure productivity and engagement Numbers tell a story! The story that your organizations five-year vision tells and working backward to the numbers About
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Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search

While one might wonder why the owner of an SEO company would show up on a podcast devoted to people, processes, and performance, the answer is clear within seconds of listening to this episode. John’s company has been fully remote for eight years, and so we talked about the following: Implementing social interaction as part of the work environment (“For some, work IS the social circle.”) The importance of finding your “why purpose” and being happy along the way Tips on being self-disciplined as a remote worker John’s top 3 best practices for managing remote employees Intentionally creating an organization’s
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Episode 186 – Two tools to move your organization forward

As coaches, our goal is to equip teams, leaders, and employees with tools, techniques, and strategies to move the organization forward. We want our tools to be effective and powerful so staff can perform at their best. After all, it is what our company is about, instituting forward motion and helping organizations move in a positive direction.  There are two tools that we use over and over with our clients (and internally here at The Shuler Group).  One of our clients commented that one tool looks back, and one looks forward.  Perfect!   The tool that looks back is what we
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Episode 182 – You are not the lowest common denominator

A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic and detailed. I find them quite generic, and there’s not much value in them as before. I then realized why I am no longer drawn to it; they are writing to the lowest common denominator.  When information is conveyed with the lowest common denominator, there’s
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Episode 180 – Do you get lost in your passion?

When we’re passionate about something, we approach the subject matter with a level of dedication, enthusiasm, and intensity. That amount of attention often translates to good things, especially when your passion aligns with your work or projects. However, there can be a tendency to get lost in our passion. The further we go down the rabbit hole, the more it can cause a disconnect or confusion in communication. Your colleagues, especially those from another department, may not have the same understanding or may not have your perspective toward the matter. This isn’t to discourage you from being passionate about your
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