Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...
Episode 177 – Methods of giving feedback

Episode 177 – Methods of giving feedback

https://media.blubrry.com/people_thrive_companies_thrive/p/content.blubrry.com/people_thrive_companies_thrive/Methods_of_giving_feedback_final_.mp3Podcast: Play in new window | DownloadSubscribe: Google Podcasts | Spotify | Android | Stitcher | Email | TuneIn | Deezer...