According to current research and HR experts, employees want: Flexibility Well-being (including well-being benefits) and work/life balance Alignment of their values and purpose with that of the organization they choose to work for DEI (Diversity, Equity, and...
If you’re paying attention to the articles and news stories regarding workplace, hiring, and retention, and so on, you’ve probably seen conflicting reports. “The Great Resignation.” “The Great Boomerang.” “Employees’...
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Great customer service is crucial to the sustainability of an organization, profit or nonprofit. 55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...
Dedicated employees want to know how their work fits into the big picture, how their contributions make a difference, and what they need to do to make leadership happy. Employees are hungry for feedback; they want to know where they are doing a good job and where they...
