Episode 174 – Right people in the right seats – for real

One of the most rigorous processes a company goes through is recruitment. Regardless of whose perspective, several boxes need to be checked to ensure we get the right person for the position or land the perfect job as applicants. Recruiting and qualifications go beyond what’s in the resume. Yes, credentials and skills are essential, but often overlooked are the intangibles. Character, inquisitiveness, and enthusiasm are equally important qualities that need to be carefully considered. A lot of these qualities are not measured or conveyed in a resume. A person showing genuine eagerness, curiosity, and confidence toward the ins and outs
Read More

Episode 123 – Why do you have so much employee turnover?

Dawn Shuler describes problems with employee turnover for two organizations:  one organization who has had almost 100% turnover outside their executive team, and another who just resigns itself to the “fact” of constant turnover. Is employee turnover preventable? Absolutely! According to statistics, 75% of employee turnover is preventable (and is NOT tied to compensation). Listen in as Dawn recommends three solutions for solving problems with constant employee turnover. Other podcast episodes referenced:  The Deeper Why, Right People in the Right Seats, and Why employee engagement is something you must focus on
Read More

Episode 119 – Interview with Christina Major, professional copywriter, with another take on Right People in the Right Seats

When we think of Right People in the Right Seats, we often assume we’re talking about full-time employees and staff.  However, the right person to fill the right seat might not be an actual employee; it could be a subcontractor or freelancer.  The same “rules” apply:  the right person is the one who aligns with the organization’s core values, mission, and goals, and the right seat means that the person is well qualified and skilled to do the task. Professional copywriter Christina Major talks about how to determine the right person in the right seat when you’re hiring contractors and
Read More

Episode 118 – Bridge the gap

The reason why most services and products exist is because they bridge a gap (except for Apple, which created the gap in the first place – but you’ll have to listen to hear more).  But not just products and services… jobs, roles, and responsibilities in an organization exist because they (should) fill a gap. Beyond just having the right people in the right seats, do the people fulfilling roles in your organization bridge a real gap?  They should.  Listen in to learn more. Other podcast episodes referenced: Gap Analysis, Zone of Genius, Right people in the right seats, and Organizational
Read More

Episode 103 – The real question you want to ask

You survey your employees. You ask them if they have job satisfaction, if they’re professionally challenged, if they can see themselves at your company in the next three years. But that’s not the real question you’re really asking. Listen in to today’s episode as Dawn Shuler reveals what you really want to know. Other podcast episodes referenced:  What do your employees really think about working at your company? and The right people in the right seats
Read More

Episode 90 – Are you an A, B, or C player?

The concept of A, B, or C players comes from my husband Mark’s days as an actor and a teacher in a community theater.  A players are those who initiate tasks and solve problems. B players are happy to do what you tell them to do, and C players can’t be found when there’s work to be done. How do you determine what kind of player someone is? Listen in as Dawn Shuler covers 6 crucial questions to ask and what to listen for to find your A players.
Read More

Episode 88 – Onboarding new hires

In the last episode, Dawn Shuler talked about the importance of a strong onboarding process for new customers.  In today’s episode, she continues the onboarding theme for new hires.  Here’s why it’s important: 37% of hiring decision makers say retention rates would increase significantly if new hires were better informed during the hiring process.  Listen in as Dawn goes over the 7 elements to consider in a strong onboarding process for new hires, as well as a sample first day for a new employee.
Read More

Episode 81 – Are you leaving money on the table?

Employees are both a profit center and a cost center: profit center in that they help bring in revenue, and a cost center in that it costs money to have employees in terms of payroll, benefits, etc.  However, did you know that there may be somewhat hidden and indirect costs associated with employee turnover, lack of employee engagement, productivity, absenteeism, and more?  Listen in as Dawn Shuler shares some shocking statistics on how much money you could be leaving on the table.
Read More