Episode 136 – Beyond the knee-jerk reaction

In the throes of Coronavirus, we’re seeing (and experiencing sometimes as well) knee-jerk reactions.  Buy as much toilet paper as possible.  Restrict any unnecessary spending.  Restrict all spending.  Don’t take that new job.  Don’t pursue the new opportunity.  Yell at other people who aren’t doing what you think they should. Our knee-jerk reactions are completely normal.  They are a result of our instinctive natures (lizard brain) trying to keep us safe.  The problem is that in times of crisis, we stay in that mode, which is not good for us. Listen in as Dawn and Mark Shuler talk about how
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Episode 135 – 9 questions you need to ask your employees during COVID-19

“For the times they are a-changin’” ~ Bob Dylan We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis.  Everything from dining out to children being home from school, and so much in between, looks different today from how it looked two weeks ago. And then there is the emotional component.  There’s general worry and tension.  Some people are separated from their families.  None of us know what to expect. Pick a thing, and that thing has been affected.   Here’s what we’re noticing, in our company, as well as
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Episode 134 – Crisis and Compassion

Weeks before the Coronavirus was the topic of every single conversation, my daughter had an incident that put us in immediate (temporary) crisis mode.  What I realized was that crisis, and one’s instinctive reaction to it, is like the undertow or current that can sweep one away.  And once you’re in the current, it can be awfully hard to extricate one’s self.  Listen in as I share four strategies to deal with crisis or a strong current on any level. Other podcast episodes referenced:  Reactive vs. Proactive and Proactive vs. Reactive revisited
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Episode 133 – Interview with Rob Neilly on Advanced Communication

In this episode, Dawn Shuler interviews Rob Neilly, former professor and current wordsmith at Successful Messages.  Listen in as they cover Active listening The negative filters that might affect our ability to listen actively Direct communication Reading between the lines Communication appropriate to your audience, especially when it’s made up of many different people, personalities, and learning styles Emotional intelligence Other podcast episodes referenced:  Remote workers and What do your values say about you? Other resources mentioned:  Crack your personality values code About Rob Neilly: Rob Neilly is a former college professor who taught business communication, business writing, office administration,
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Episode 132 – Do you make a big deal… or not?

Listen in as Dawn Shuler describes a situation that most of us deal with on a regular basis.  Someone does something we don’t like.  Do we make a big deal out of it or not? Sometimes the answer is yes; others it’s no.  What are the determining factors? Other podcast episodes referenced:  Forward motion, Deeper Why, Are you playing the long game?, and Are you purpose-driven?
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Episode 131 – Do not engage

Dawn Shuler recounts a time as a young mother with a two-year-old and the “do not engage” strategy she used during the “terrible two’s.”  While hopefully people are not throwing tantrums in the workplace, there may be times where a “do not engage” strategy is called for.  At its foundation, not engaging can be used in subtle to gross ways – in order to create forward motion instead of getting stuck in the emotions of the situation. Other podcast episodes referenced:  Are you purpose driven?, Reactive vs. Proactive, Proactive vs. Reactive revisited, and Forward motion
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Episode 130 – Remote workers… Opportunity or challenge?

Join Dawn and Mark of The Shuler Group and Sylvia and Josh of MindTeam Solutions in one of our lively conversations as we talk about the advantages and disadvantages of a company allowing remote workers. Does it work? Whether your organization goes down that path or not, remote workers is becoming the wave of the future. In our conversation, the four of us cover topics such as: Defining measurable expectations and milestones for remote workers Joint responsibilities of managers and employees The personality type(s) that perform well with remote work, both from the manager’s and employee’s perspective Matching those ideal
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Episode 129 – Don’t be like Kodak

Companies like Kodak, Borders, and Blockbuster serve as cautionary tales, especially when it comes to the perils of burying one’s head in the sand and not looking to the future.  But are there other clues that the ship is about to sink?  Listen in to today’s episode as Dawn Shuler shares part of the Kodak story, as well as recounts how key personnel left the company. Dawn also shares take-aways: 1) Know your numbers for employee retention and employee turnover, 2) Determine if you’re satisfied with those numbers, 3) Do you conduct an exit interview when employees leave?, 4) Do
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Episode 128 – Do you know how valuable you are?

Unfortunately, we live in a society that tells us not to toot our own horns, for fear that we might make others feel less than.  What if, instead, we could, at the same time, see how valuable we are in an organization as well as seeing how valuable our colleagues are?  What kind of magic could we create? Listen in as Dawn Shuler talks about two crucial components of understanding the value of all employees in an organization. Other podcast episodes referenced:  The Deeper Why in everything  
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Episode 127 – Do you throw your interns into the deep end?

As with any training program, an organization should consciously define and design the purpose and the desired outcome.  Is it really beneficial to either the organization or the intern him/herself to be thrown into the deep end to sink or swim?  Listen in as Dawn Shuler discusses the three main purposes of an internship program and how to create a successful outcome. Other podcast episodes mentioned:  Are you purpose driven?, Right people in the right seats, Your people desperately need training, Onboarding new hires, and Do you  send your managers to training?
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