Episode 117 – What is company culture exactly?

While “company culture” is all the rage, what does it mean exactly?  It’s a broad concept, like asking if you had a good or bad childhood. Company culture is “Is this a good or bad company?” Listen in as Dawn Shuler talks about the various factors that affect company culture, as well as the two main shifts that can actually affect and even change company culture. Other podcast episodes mentioned:  What company culture are you creating?, Culture of shame, and Positive company culture isn’t about ping pong tables
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Episode 116 – Is it better to be right and lose, or wrong and win?

Years ago, my 4 1/2-year-old daughter, who was just learning checkers, was angry that she couldn’t make the move she wanted (because it was against checker rules).  Her father patiently explained the rules and pointed out that if she did the opposite of the move she wanted, she would actually win.  She got up from the checkers game, unfinished, and said she would prefer to be right and lose, rather than wrong and win. Listen in as I recount other examples in business where someone wanted to be right so much that it actually hurt them. Other podcast episodes referenced: 
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Episode 115 – You gotta have skin in the game

Any time you enter into an engagement – providing a service or product – there is the need for trust on both sides.  Company A decides to pay Company B to provide a service.  Who blinks first?  Basically, you gotta have skin in the game, some kind of collateral. Other podcast episodes referenced:  What company culture are you creating? Positivity in teams, and Strengths-based workplace
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Episode 114 – Help me see what you see

Often when there’s a conflict or misunderstanding, it’s because what Person A sees is different from what Person B sees.  So how can the two people get on the same page?  Listen in to today’s episode as Dawn Shuler shares a powerful statement that improves communication, engenders understanding, and moves the situation forward. Other episodes and blog posts mentioned:  Forward motion, What your language, The 3 most empowering questions, and Vantage Point
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Episode 113 – The elephant in the room

We’re all familiar with the proverbial elephant in the room: the issue we all know about, but refuse to acknowledge or discuss. When elephants exist in corporations and organizations, the longer the elephant goes unacknowledged,the bigger it gets. Dawn Shuler shares the three reasons why elephants exist and why the powers that be refuse to discuss the elephants.  In addition, Dawn discusses the powerful cultural shift that can occur when the elephants dissolved. Other episodes referenced:  Forward motion, Imbalance as a premeditated resentment, and Co-create
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Episode 112 – Does your customer service create a sacred bubble?

Listen in as Dawn Shuler talks about an actual positive customer service experience with one of the often-vilified cable communications companies.  She explores one of her favorite topics, customer service, and how to create a great experience for your organization’s customers and clients. Other related podcast episodes:  Forward motion, Onboarding new customers, Delivering Excellent Customer Service – Part I, and Delivering Excellent Customer Service – Part II.
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Episode 111 – Positive company culture isn’t about ping pong tables

Just like we say team bonding isn’t the same as team building, ping pong tables at work aren’t necessarily the same as creating a quality job.  According to research by Deloitte, 94% of executives and 88% of employees believe a distinct corporate culture is important to a business’s success. Deloitte’s survey also found that there is a strong correlation between employees who claim to feel happy and valued at work and those who say their company has a strong culture.  How are you creating a positive company culture?
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Episode 110 – You need to speak up

If you have employees who are overworked and overwhelmed, do they feel they can speak up? Do they think it’s their fault for not being productive or efficient enough? Are you helping them feel good about their performance?  Communication is a two-way street, AND employees and staff have to feel safe to speak up. Other podcast episodes mentioned:  What company culture are you creating?, What your communication says about your organization, and Employee engagement as a two-way street
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Episode 109 – What do you do if leadership is abusive? With special guest, Mark Shuler

What do you do if management or leadership in an organization is abusive? What are the options?  With special guest and fellow trainer Mark Shuler, Dawn explores the similarities of the cycle of violence in a personal relationship to an organization.  With a master’s in clinical psychology and over 20 years running a private therapy practice, Mark brings his knowledge of family systems, relationships, functional and dysfunctional communication to this eye-opening and somewhat disturbing problem. Other podcast episodes referenced:  Culture of shame and The light bulb has to want to change
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Episode 108 – Are your systems lacking?

Systems are crucial for the strong running and longevity of any organization.  Another way to think of systems is the acronym – SYSTEM – Save Your Self Time Energy Money.  In today’s episode, Dawn Shuler shares different ways the need for systems to show up, and how having great systems sets an organization up for success and sustainability. Other podcast episodes referenced:  The top 5 books you must read, How you process the world, and Manage expectations.  
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