Episode 113 – The elephant in the room

We’re all familiar with the proverbial elephant in the room: the issue we all know about, but refuse to acknowledge or discuss. When elephants exist in corporations and organizations, the longer the elephant goes unacknowledged,the bigger it gets. Dawn Shuler shares the three reasons why elephants exist and why the powers that be refuse to discuss the elephants.  In addition, Dawn discusses the powerful cultural shift that can occur when the elephants dissolved. Other episodes referenced:  Forward motion, Imbalance as a premeditated resentment, and Co-create
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Episode 112 – Does your customer service create a sacred bubble?

Listen in as Dawn Shuler talks about an actual positive customer service experience with one of the often-vilified cable communications companies.  She explores one of her favorite topics, customer service, and how to create a great experience for your organization’s customers and clients. Other related podcast episodes:  Forward motion, Onboarding new customers, Delivering Excellent Customer Service – Part I, and Delivering Excellent Customer Service – Part II.
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Episode 111 – Positive company culture isn’t about ping pong tables

Just like we say team bonding isn’t the same as team building, ping pong tables at work aren’t necessarily the same as creating a quality job.  According to research by Deloitte, 94% of executives and 88% of employees believe a distinct corporate culture is important to a business’s success. Deloitte’s survey also found that there is a strong correlation between employees who claim to feel happy and valued at work and those who say their company has a strong culture.  How are you creating a positive company culture?
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Episode 110 – You need to speak up

If you have employees who are overworked and overwhelmed, do they feel they can speak up? Do they think it’s their fault for not being productive or efficient enough? Are you helping them feel good about their performance?  Communication is a two-way street, AND employees and staff have to feel safe to speak up. Other podcast episodes mentioned:  What company culture are you creating?, What your communication says about your organization, and Employee engagement as a two-way street
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Episode 109 – What do you do if leadership is abusive? With special guest, Mark Shuler

What do you do if management or leadership in an organization is abusive? What are the options?  With special guest and fellow trainer Mark Shuler, Dawn explores the similarities of the cycle of violence in a personal relationship to an organization.  With a master’s in clinical psychology and over 20 years running a private therapy practice, Mark brings his knowledge of family systems, relationships, functional and dysfunctional communication to this eye-opening and somewhat disturbing problem. Other podcast episodes referenced:  Culture of shame and The light bulb has to want to change
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Episode 108 – Are your systems lacking?

Systems are crucial for the strong running and longevity of any organization.  Another way to think of systems is the acronym – SYSTEM – Save Your Self Time Energy Money.  In today’s episode, Dawn Shuler shares different ways the need for systems to show up, and how having great systems sets an organization up for success and sustainability. Other podcast episodes referenced:  The top 5 books you must read, How you process the world, and Manage expectations.  
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Episode 107 – The light bulb has to want to change

Organizations can have all sorts of problems, from high employee turnover, toxic bosses, departments that don’t communicate across departments, and more.  However, if there’s no desire to change, it doesn’t matter if solutions would solve all those problems and provide benefits.  It takes courage to be willing to change. Other podcast episodes referenced:  Gap analysis and Interview with Sylvia Henderson, CEO of MindTeam Solutions Resources referenced: Company Climate Inventory
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Episode 106 – You are responsible for engagement

Today, Dawn Shuler revisits the topic of engagement as a two-way street – equal responsibility for both the employee and the manager.  She also mentions the 3 needs that trigger discretionary effort (meaning that the employee *wants* to make the effort), positive leadership, and the connection between engagement and thriving. Resources mentioned:  The Collaborative Employee Engagement Model Other podcast episodes mentioned: Collaborative Employee Engagement Model, The Deeper Why, and Environmental Fit
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Episode 105 – Are you counteracting the din?

Do you realize the din that is all around us? Apps on our phones, news, family obligations, the cry to be healthier, even our own hobbies…. it’s a constant din. So how do you counteract it? What if you created a culture that 1) acknowledged the din, and 2) proactively advocated for reducing the din? What would that do for your engagement, productivity, and results? Other episodes referenced:  Are you purpose driven? and Why employee engagement is something you must focus on
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Episode 104 – Are you purpose driven?

At the heart of every email, meeting, project, department, organization, or initiative is … what is its purpose?  While you may not consider yourself to be particularly purpose driven, listen in as Dawn Shuler explains the POM (Purpose-Outcome-Method) model and how it can be applied to everything, even vacations. Other episodes referenced:  Deeper Why and Forward Motion
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