Episode 183 – Who do your systems serve?

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.  To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s
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Episode 182 – You are not the lowest common denominator

A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic and detailed. I find them quite generic, and there’s not much value in them as before. I then realized why I am no longer drawn to it; they are writing to the lowest common denominator.  When information is conveyed with the lowest common denominator, there’s
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Episode 180 – Do you get lost in your passion?

When we’re passionate about something, we approach the subject matter with a level of dedication, enthusiasm, and intensity. That amount of attention often translates to good things, especially when your passion aligns with your work or projects. However, there can be a tendency to get lost in our passion. The further we go down the rabbit hole, the more it can cause a disconnect or confusion in communication. Your colleagues, especially those from another department, may not have the same understanding or may not have your perspective toward the matter. This isn’t to discourage you from being passionate about your
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Episode 179 – What is your queen bee role?

I’ve been reading a book by Michael Michalowicz called Clockwork. (He is also the author of Profit First, a book that I thoroughly loved.) In Clockwork, Mike Michalowicz compared a company to a beehive. In a beehive, each bee’s job is its primary role plus protecting the queen bee role. Like in a company, aside from what you do in your position, each individual has a major part in protecting and upholding the company’s queen bee role, as well as its core values.  Listen in as Dawn Shuler gives an in-depth discussion of the “queen bee role” and how to
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Episode 177 – Methods of giving feedback

Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement.  Feedback is one of the most effective means to ensure that you have actively engaged employees.  So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback is communicating clearly about a person’s progress, strength, and areas of improvement. With that definition, your feedback should acknowledge their strengths and areas of improvement. Great feedback should be a balanced combination of positive reinforcements and areas that needs work. If the balance is off,
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Episode 176 – 7 Creator Personality Types

In a successful professional or business setting, each individual is designated to their role based on their strengths, qualifications, and creativity. Good team dynamics is essential in maximizing your team’s productivity, and their Creator Personality types are a good indicator of their place on the team. In my years working as a coach and consultant for individuals, teams, and organizations, I have identified the 7 Creator Personalities: The Planner The Storyteller The Divinely Inspired The Muller-Dreamer The Doodler-Storyboarder The Mirror The Maximizer. Listen in as Dawn gives us a more detailed breakdown of each Creator Personality type, their strengths, their
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Episode 174 – Right people in the right seats – for real

One of the most rigorous processes a company goes through is recruitment. Regardless of whose perspective, several boxes need to be checked to ensure we get the right person for the position or land the perfect job as applicants. Recruiting and qualifications go beyond what’s in the resume. Yes, credentials and skills are essential, but often overlooked are the intangibles. Character, inquisitiveness, and enthusiasm are equally important qualities that need to be carefully considered. A lot of these qualities are not measured or conveyed in a resume. A person showing genuine eagerness, curiosity, and confidence toward the ins and outs
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Episode 172 – Employee engagement, employee happiness, and the choice to make

One of the cornerstones of the success of any organization or business is the people behind it. And one of the most reliable ways to guarantee productivity and growth is keeping employee engagement up. A handful of research and statistics show that actively engaged employees perform much better, more likely to go the extra mile, and less likely to take paid time off, or even leave the company when they’re engaged in their work. Disengaged employees often only do what’s in the job description and usually do not show initiative to better their performance. So, employee engagement is crucial to
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Episode 168 – Energy units, self-care, and compassion

Our lives look far different now than they were about a year ago. If there’s anything to learn from events this year, it’s the crucial importance of self-care. Every day we’re faced with situations that can mentally or physically take its toll. I’ve talked before about energy units and how they’re finite. Some of us wake up with fewer energy units because of what’s going on. The social distancing, staying at home, missing important events from family and friends, all these seemingly little things can add up and drain us. We’re constantly facing circumstances that can take energy units away
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Episode 163 – Managing good people is easy

A couple of years ago, we were interviewing individual employees as part of our Company Climate Inventory with a client.  During this interview, I asked the gentleman about his strengths and gifts, especially with regard to managing others.  He said, “Managing good people is easy.” “What makes someone ‘good’?” I asked. “Not lazy,” was his response. Is that really all that it is?  Just someone doing their job, and therefore managing that person is effortless? No, it takes more than that.  Listen in as I go a little deeper into defining good managers and good employees. Other podcast episodes referenced: 
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