Everyone wants to do a good job; furthermore, everyone wants to be told they are doing a good job. Everybody’s different, and people need different types of encouragement and acknowledgment. For some people, a kind word will go a long way and motivate them to keep...
Great customer service is crucial to the sustainability of an organization, profit or nonprofit. 55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...
Dedicated employees want to know how their work fits into the big picture, how their contributions make a difference, and what they need to do to make leadership happy. Employees are hungry for feedback; they want to know where they are doing a good job and where they...
