Don’t Just Say Something…Stand There!

I call it therapist mode.   In therapist school we called it “active listening,” meaning listen to understand, not necessarily to comment.  And, if necessary, in an opportune moment repeat what they said back to them so they KNOW you were listening.   One of the credos that stuck with me when I was involved with the Red Cross Disaster Mental health Division was, “Don’t just say something…..stand there!” In other words: don’t talk, just be present and listen.   In any crisis people want to be heard, not given advice, sympathetic prose, or anecdotal stories about how the same
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Episode 145 – Are you complacent?

When you drive to the grocery store or somewhere you go to a lot, how much do you notice the people, cars, roads, and buildings around you? Or do you find yourself at your destination realizing you don’t remember getting there? You were on autopilot. It happens to all of us.  We get lulled into a sense of complacency, and we relax our protocols and necessary things we’ve put into place. Listen in as Dawn Shuler tells the story of Juno Kitty and her escape… and what that means for us in our working lives. Other podcast episodes referenced:  The
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Episode 144 – We’re at capacity

We’re now more than 2 1/2 months into Coronavirus. We’re doing our best to navigate the new normal, new working conditions, perhaps new living conditions. Yet, most of us expect to operate at the same level of productivity and capacity pre-Cornonavirus. And it’s just not possible. Listen in as Dawn Shuler talks about the insidious nature of our capacity limits and what we need to do about them. Dawn shares her personal experiences that – literally – landed her on her rear end. Other podcast episodes referenced: Navigating turmoil and the 9 questions you must be asking your employees
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Episode 142 – Do I say something?

Since we are proponents of a strengths-based workplace and culture, we firmly believe in employees working and playing to their strengths.  We also recommend a collaborative communication and feedback model where employees ask for and constructively receive feedback, and managers productively communicate and give said constructive feedback. That being said, what happens when an employee plays to her strengths and takes initiative when her manager is too overwhelmed to notice? Does she say something? Does she point it out? Listen in as Dawn Shuler recounts an actual experience with a client and their recommended solution. What would you recommend? Other
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Episode 141 – Jack, be nimble. Jack, be quick.

With the Coronavirus epidemic, we’re having to shift and adapt rapidly, more so than ever before.  At the same time, many of us are finding we don’t have as much energy as we’re used to, yet we still might be expecting the same level of productivity. Honestly, right now, that’s just not possible. Listen in as Dawn Shuler shares a helpful concept to understand our shifting and waning energy levels – and what to do about them. Other podcast episodes referenced:  Navigating turmoil, Crisis and compassion, and Are you counteracting the din?
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Episode 139 – Navigating turmoil

We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis.  And then there is the emotional component.  There’s general worry and tension.  Some people are separated from their families.  None of us knows what to expect. Things are constantly shifting, and we’re having to adapt.  That takes its toll. So what about our organizations and businesses… how do we navigate these turbulent waters?  How can we position ourselves (and our businesses) so that we come out the other side stronger than before? We can choose to sink in fear into
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Episode 136 – Beyond the knee-jerk reaction

In the throes of Coronavirus, we’re seeing (and experiencing sometimes as well) knee-jerk reactions.  Buy as much toilet paper as possible.  Restrict any unnecessary spending.  Restrict all spending.  Don’t take that new job.  Don’t pursue the new opportunity.  Yell at other people who aren’t doing what you think they should. Our knee-jerk reactions are completely normal.  They are a result of our instinctive natures (lizard brain) trying to keep us safe.  The problem is that in times of crisis, we stay in that mode, which is not good for us. Listen in as Dawn and Mark Shuler talk about how
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Episode 135 – 9 questions you need to ask your employees during COVID-19

“For the times they are a-changin’” ~ Bob Dylan We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis.  Everything from dining out to children being home from school, and so much in between, looks different today from how it looked two weeks ago. And then there is the emotional component.  There’s general worry and tension.  Some people are separated from their families.  None of us know what to expect. Pick a thing, and that thing has been affected.   Here’s what we’re noticing, in our company, as well as
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Episode 134 – Crisis and Compassion

Weeks before the Coronavirus was the topic of every single conversation, my daughter had an incident that put us in immediate (temporary) crisis mode.  What I realized was that crisis, and one’s instinctive reaction to it, is like the undertow or current that can sweep one away.  And once you’re in the current, it can be awfully hard to extricate one’s self.  Listen in as I share four strategies to deal with crisis or a strong current on any level. Other podcast episodes referenced:  Reactive vs. Proactive and Proactive vs. Reactive revisited
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Episode 132 – Do you make a big deal… or not?

Listen in as Dawn Shuler describes a situation that most of us deal with on a regular basis.  Someone does something we don’t like.  Do we make a big deal out of it or not? Sometimes the answer is yes; others it’s no.  What are the determining factors? Other podcast episodes referenced:  Forward motion, Deeper Why, Are you playing the long game?, and Are you purpose-driven?
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