Don’t Just Say Something…Stand There!

I call it therapist mode.   In therapist school we called it “active listening,” meaning listen to understand, not necessarily to comment.  And, if necessary, in an opportune moment repeat what they said back to them so they KNOW you were listening.   One of the credos that stuck with me when I was involved with the Red Cross Disaster Mental health Division was, “Don’t just say something…..stand there!” In other words: don’t talk, just be present and listen.   In any crisis people want to be heard, not given advice, sympathetic prose, or anecdotal stories about how the same
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Episode 143 – Interview with Brian Burkhart, Founder of SquarePlanet

In this lively episode, Dawn Shuler interviews Brian Burkhart, founder of SquarePlanet.  As the Chief Word Guy, Brian’s purpose is to elevate his clients’ core message so people remember… and take action. Why you want to listen: As a wave-maker, Brian wants to create an impact by challenging the status quo His take on authenticity and using it as a tool Who you should work with Two simple, yet powerfully effective, hacks you can use as a presenter About Brian Burkhart Brian is the founder of SquarePlanet that helps people and businesses with give a) better presentations b) communicate their
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Episode 131 – Do not engage

Dawn Shuler recounts a time as a young mother with a two-year-old and the “do not engage” strategy she used during the “terrible two’s.”  While hopefully people are not throwing tantrums in the workplace, there may be times where a “do not engage” strategy is called for.  At its foundation, not engaging can be used in subtle to gross ways – in order to create forward motion instead of getting stuck in the emotions of the situation. Other podcast episodes referenced:  Are you purpose driven?, Reactive vs. Proactive, Proactive vs. Reactive revisited, and Forward motion
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Episode 122 – Do you send your managers to training?

Do you know that 75% of the causes of employee turnover are preventable? A Gallup poll of more 1 million employed U.S. workers concluded that the #1 reason people quit their jobs is because of a bad boss or immediate supervisor. Those 75% of workers who voluntarily left their jobs did so because of their bosses and not the position itself. Often, a person is made manager because he or she excelled in his/her position as a highly skilled producer. But being a great programmer, sales person, or copywriter does not necessarily translate into being a great manager. Ideally, organizations
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Interview with LeAnn Pashina, author of Sit Your Way to Success

I had the pleasure of interviewing LeAnn Pashina, author of Sit Your Way to Success, a book that covers where to sit in meetings, sales calls, conferences, and even dinner parties!  In our interview, we talk about why she wrote the book, some of the research she cites, and even some nuggets about how to appeal to people’s emotional side (and therefore, where to sit in order to do that!). Listen in to this entertaining and highly informative conversation with LeAnn! Connect with LeAnn on LinkedIn, Facebook, YouTube, Instgram, or on her website. You can buy her book on Amazon
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Your people desperately need training

Did you know that 92% of employers say skill shortages is negatively affecting productivity, employee satisfaction, and turnover.  So, there’s the argument right there for the need for training. The question is… what kind of training? Believe it or not, not hard skills like coding, tech, or trades. Where are you missing the opportunity to create magic in your organization?    
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