Episode 161 – Interview with Dean Hallett on Accelerated Leadership

I had the distinct pleasure of interviewing Dean Hallett of Hallett Leadership.  We went deep into leadership, management, and questions like: Can leadership be taught? Is there a difference between leaders and managers? How does an organization’s culture impact leadership, and vice versa? Can you transform a company’s culture? How do you promote innovation within an organization? One reason I loved this interview…. we used words like “authenticity” and “thriving” often.  Listen in to glean leadership nuggets from Dean’s 27-year career at Fox and Disney, and now in his own leadership training company. About Dean Hallett Dean Hallett is a
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Episode 160 – Team Different

Listen in as Dawn and Mark Shuler discuss the advantages of deliberately surrounding one with those who are different.  Different perspectives, personalities, values, and strengths are crucial for an organization to thrive and, possibly, to survive.  Differences are a key component to innovation, adaptation, and creativity. Some interesting highlights: Abraham Lincoln’s cabinet Apple’s “break-it” department Gallup’s leadership research on the most successful leaders – and their teams “We’ve always done it that way” “If it ain’t broke, break it” Other podcast episodes referenced: Play to your strengths Image by Stux
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Episode 159 – What is the agenda?

A few episodes ago, I talked about a company’s epic failure in customer service.  I’m continuing that story with its next installment.  What is the difference between a dental office and a dental school? Don’t they both deliver dental services to their patients? Yes.  What is different? Well, the desired outcome – the agenda – is different.  This is where the POM (Purpose-Outcome-Method) tool comes in very handy. We all have agendas.  When we’re more transparent around our own desired outcomes, we’re more likely to achieve success.  Problems occur when the outcome – the agenda – is hidden. What is
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Episode 158 – Are you caught up in fast thinking?

My husband Mark and I have been watching a fascinating series on PBS called Hacking the Mind.  In the first episode, they talk about slow thinking vs. fast thinking.  Fast thinking is that knee-jerk, lizard brain, flight or fight response and actions.  Slow thinking is pausing, taking time to reflect on the situation and the bigger picture. We’re finding our clients are struggling with feeling overwhelmed and in that “always on” and “respond now” mode.  As our clients’ consultants and partners, we help them come up with solutions to manage the overwhelm.  Listen in as I share three actions you
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Managing Working at Home with Children – Egad!

As many organizations continue to work remotely, and now many school districts are doing remote learning as well, the challenge of managing bodies at home, all with different needs, agendas, goals, and emotions, continues to grow. One of our corporate clients asked us to put together some techniques and tips they could share with their employees who have young children at home.  My husband and business partner Mark has a master’s in clinical psychology and had a private marriage and family therapy practice for 28 years.  I have certifications in English, business, and secondary education, as well as having run
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Episode 157 – We’re entering the 8th month of COVID-19…. what should you be asking your employees?

I mentioned back in March that here at The Shuler Group, we were halting all projects involving our proprietary Company Climate Inventory.  It just didn’t make sense in this time of turmoil to try to get a “normal” temperature reading of the climate at an organization.  Everything would have been skewed. Almost eight months later, though, it’s time to get that temperature reading, especially in terms of how organizations are supporting their remote workers, changing priorities, and setting themselves up for success.  Listen in as Dawn Shuler shares the 7 new questions they are adding to their standard Company Climate
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Episode 155 – Still at capacity

A few months ago, I published an episode called “At capacity.”  Three months later, many of us are still feeling “at capacity.”  We’re less productive, more anxious, less focused, and more overwhelmed.  Listen in as I share my personal breakdown around this as well as what’s needed to thrive. Other podcast episodes referenced:  At capacity
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Episode 154 – Failed customer service

Most companies would say that their customers and clients are of paramount importance and that they pride themselves on great customer service. (Have you ever heard a company boast about its horrible customer service?)  However, we all know that not all companies have good customer service. Good customer service isn’t about that it’s the “right thing to do.” It also makes great business sense.  A customer is 4x as likely to defect to a competitor if the problem is service-related, rather than if it’s price- or product-related.  55% of customers would pay extra to guarantee better service. Listen in as
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Episode 153 – How you do feedback right

In the last episode, I talked about how “volunteered” feedback needs to be invited.  However, there are times when feedback is an official process between manager and employee.  Listen in as I discuss how often and how to deliver the best feedback to produce the best results. Other podcast episodes mentioned:  Have you been invited to give feedback? and Are you an A, B, or C player?
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Episode 147 – Don’t make me hunt you down

When a problem occurs that affects your customers and clients (and no organization is perfect, so you’ve definitely experienced issues), do you take initiative and reach out to your customers?  Or do you wait for them to hunt you down?  You may have all sorts of reasons for not wanting to broadcast a problem, but is that really in your customers’ best interests? Listen in as Dawn Shuler discusses a recent experience where she had to hunt down an organization to solve her problem, as well as examples of positively taking initiative, even if it meant the potential of a
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