Episode 153 – How you do feedback right

In the last episode, I talked about how “volunteered” feedback needs to be invited.  However, there are times when feedback is an official process between manager and employee.  Listen in as I discuss how often and how to deliver the best feedback to produce the best results. Other podcast episodes mentioned:  Have you been invited to give feedback? and Are you an A, B, or C player?
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Episode 147 – Don’t make me hunt you down

When a problem occurs that affects your customers and clients (and no organization is perfect, so you’ve definitely experienced issues), do you take initiative and reach out to your customers?  Or do you wait for them to hunt you down?  You may have all sorts of reasons for not wanting to broadcast a problem, but is that really in your customers’ best interests? Listen in as Dawn Shuler discusses a recent experience where she had to hunt down an organization to solve her problem, as well as examples of positively taking initiative, even if it meant the potential of a
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Episode 145 – Are you complacent?

When you drive to the grocery store or somewhere you go to a lot, how much do you notice the people, cars, roads, and buildings around you? Or do you find yourself at your destination realizing you don’t remember getting there? You were on autopilot. It happens to all of us.  We get lulled into a sense of complacency, and we relax our protocols and necessary things we’ve put into place. Listen in as Dawn Shuler tells the story of Juno Kitty and her escape… and what that means for us in our working lives. Other podcast episodes referenced:  The
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Episode 144 – We’re at capacity

We’re now more than 2 1/2 months into Coronavirus. We’re doing our best to navigate the new normal, new working conditions, perhaps new living conditions. Yet, most of us expect to operate at the same level of productivity and capacity pre-Cornonavirus. And it’s just not possible. Listen in as Dawn Shuler talks about the insidious nature of our capacity limits and what we need to do about them. Dawn shares her personal experiences that – literally – landed her on her rear end. Other podcast episodes referenced: Navigating turmoil and the 9 questions you must be asking your employees
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Episode 143 – Interview with Brian Burkhart, Founder of SquarePlanet

In this lively episode, Dawn Shuler interviews Brian Burkhart, founder of SquarePlanet.  As the Chief Word Guy, Brian’s purpose is to elevate his clients’ core message so people remember… and take action. Why you want to listen: As a wave-maker, Brian wants to create an impact by challenging the status quo His take on authenticity and using it as a tool Who you should work with Two simple, yet powerfully effective, hacks you can use as a presenter About Brian Burkhart Brian is the founder of SquarePlanet that helps people and businesses with give a) better presentations b) communicate their
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Episode 141 – Jack, be nimble. Jack, be quick.

With the Coronavirus epidemic, we’re having to shift and adapt rapidly, more so than ever before.  At the same time, many of us are finding we don’t have as much energy as we’re used to, yet we still might be expecting the same level of productivity. Honestly, right now, that’s just not possible. Listen in as Dawn Shuler shares a helpful concept to understand our shifting and waning energy levels – and what to do about them. Other podcast episodes referenced:  Navigating turmoil, Crisis and compassion, and Are you counteracting the din?
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Episode 139 – Navigating turmoil

We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis.  And then there is the emotional component.  There’s general worry and tension.  Some people are separated from their families.  None of us knows what to expect. Things are constantly shifting, and we’re having to adapt.  That takes its toll. So what about our organizations and businesses… how do we navigate these turbulent waters?  How can we position ourselves (and our businesses) so that we come out the other side stronger than before? We can choose to sink in fear into
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Episode 138 – What will we learn from all this?

COVID-19 is throwing into our faces a brand-new reality.  Things we thought were impossible and non-negotiable are now shifting into a new reality.  Everything from work to religious services to schooling is adapting. The question is… what are you learning from all this? What did you think was non-negotiable and HAD to be done a certain way? What needs to shift? What have you learned about yourself? What have you learned about your organization? What are the risks? How can you shift? Listen in as Dawn Shuler probes these questions and more. Other podcast episodes referenced:  9 questions you need
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Episode 133 – Interview with Rob Neilly on Advanced Communication

In this episode, Dawn Shuler interviews Rob Neilly, former professor and current wordsmith at Successful Messages.  Listen in as they cover Active listening The negative filters that might affect our ability to listen actively Direct communication Reading between the lines Communication appropriate to your audience, especially when it’s made up of many different people, personalities, and learning styles Emotional intelligence Other podcast episodes referenced:  Remote workers and What do your values say about you? Other resources mentioned:  Crack your personality values code About Rob Neilly: Rob Neilly is a former college professor who taught business communication, business writing, office administration,
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Episode 130 – Remote workers… Opportunity or challenge?

Join Dawn and Mark of The Shuler Group and Sylvia and Josh of MindTeam Solutions in one of our lively conversations as we talk about the advantages and disadvantages of a company allowing remote workers. Does it work? Whether your organization goes down that path or not, remote workers is becoming the wave of the future. In our conversation, the four of us cover topics such as: Defining measurable expectations and milestones for remote workers Joint responsibilities of managers and employees The personality type(s) that perform well with remote work, both from the manager’s and employee’s perspective Matching those ideal
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