Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO

I had a fantastic interview with Janette Gallardo of Vitta Solutions, a company that offers fractional CFO services to other organizations.  While you might not think that numbers, data, and forecasts have anything to do with employee engagement and productivity, you would be mistaken!  Listen in as Dawn and Janette discuss: The red flags that indicate that employees are not aligned with the direction of the organization What turnover tells you about your company How you can measure productivity and engagement Numbers tell a story! The story that your organizations five-year vision tells and working backward to the numbers About
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Episode 191 – How do you have those difficult conversations?

In any business or professional setting, having difficult conversations is something that a company has to go through. Every business has its problems, and for it to move forward, these problems need to be addressed and discussed.  It’s difficult for people involved in such a discussion not to get defensive, because they’re going to feel confronted. So how do you have these difficult conversations without putting them on the defensive and not making them feel attacked? When you’re about to engage in a difficult conversation, put yourself in a neutral position, be patient, and be intentional about how you convey
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Episode 189 – Do the work, show the work, teach the work

I firmly believe that everyone in a company innately wants to be of value and wants to see their efforts impact its forward movement. This is especially true in smaller and mid-sized businesses. No matter what level they’re in the organization, each person must be able to wear multiple hats and know their primary role inside and out. For an organization to succeed, each person should be able to do the work, show the work and teach the work. When these things are in place, it will be easier for someone to work within his or her respective Zone of
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Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search

While one might wonder why the owner of an SEO company would show up on a podcast devoted to people, processes, and performance, the answer is clear within seconds of listening to this episode. John’s company has been fully remote for eight years, and so we talked about the following: Implementing social interaction as part of the work environment (“For some, work IS the social circle.”) The importance of finding your “why purpose” and being happy along the way Tips on being self-disciplined as a remote worker John’s top 3 best practices for managing remote employees Intentionally creating an organization’s
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Episode 185 – Not offering remote work options is for the dinosaurs

One thing that has been greatly affected by the pandemic is the workplace setup. Most companies have had to tweak operations, and sometimes even to make drastic changes, like going from 100% in-person to 100% remote.  Even as organizations think about phasing back into some version of in-person work, it still makes sense to offer remote and teleworking options for your employees’ and business’s health and security. You can always shuffle a number of your staff to work on-site and remotely, even rotate them if needed. Naturally, these are added efforts for the company, but these are much-needed tradeoffs. It’s
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Episode 183 – Who do your systems serve?

Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act.  To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s
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Episode 145 – Are you complacent?

When you drive to the grocery store or somewhere you go to a lot, how much do you notice the people, cars, roads, and buildings around you? Or do you find yourself at your destination realizing you don’t remember getting there? You were on autopilot. It happens to all of us.  We get lulled into a sense of complacency, and we relax our protocols and necessary things we’ve put into place. Listen in as Dawn Shuler tells the story of Juno Kitty and her escape… and what that means for us in our working lives. Other podcast episodes referenced:  The
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Episode 116 – Is it better to be right and lose, or wrong and win?

Years ago, my 4 1/2-year-old daughter, who was just learning checkers, was angry that she couldn’t make the move she wanted (because it was against checker rules).  Her father patiently explained the rules and pointed out that if she did the opposite of the move she wanted, she would actually win.  She got up from the checkers game, unfinished, and said she would prefer to be right and lose, rather than wrong and win. Listen in as I recount other examples in business where someone wanted to be right so much that it actually hurt them. Other podcast episodes referenced: 
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Episode 108 – Are your systems lacking?

Systems are crucial for the strong running and longevity of any organization.  Another way to think of systems is the acronym – SYSTEM – Save Your Self Time Energy Money.  In today’s episode, Dawn Shuler shares different ways the need for systems to show up, and how having great systems sets an organization up for success and sustainability. Other podcast episodes referenced:  The top 5 books you must read, How you process the world, and Manage expectations.  
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Episode 99 – Are you playing the long game?

If you were asked this question, you probably answer, “Of course, I’m playing the long game!” but are you really?  How far ahead are you looking? Are you taking the easy way out? Are you paying attention to trends?  Are you adjusting your goals, objectives, and strategies? Listen in to today’s episode as Dawn Shuler discusses concrete examples of what you need to be considering in order to play the long game.
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