Episode 172 – Employee engagement, employee happiness, and the choice to make

One of the cornerstones of the success of any organization or business is the people behind it. And one of the most reliable ways to guarantee productivity and growth is keeping employee engagement up. A handful of research and statistics show that actively engaged employees perform much better, more likely to go the extra mile, and less likely to take paid time off, or even leave the company when they’re engaged in their work. Disengaged employees often only do what’s in the job description and usually do not show initiative to better their performance. So, employee engagement is crucial to
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Episode 170 – Are you willing to communicate?

In a business or professional setting, the best way to get things done correctly and efficiently is through communication. For a business to succeed, communication efforts should be the driving force with whatever situation you’re facing. Not communicating can give out impressions of apathy, callousness, and carelessness. To put it simply, good communication = productivity. For owners, professionals, and/or employees, here’s a couple of questions to ponder on: Do you effectively communicate? Are you proactively making efforts to communicate?  Tune in for another informative episode of the Dawn Shuler When People Thrive, Companies Thrive podcast. Other podcast episodes to reference:
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Creating a Strengths-Based Culture

To be successful, you need to play to your strengths, and the people in your organization need to play to their strengths as well.  All this as opposed to boosting your weaknesses because  of the traditional “weaknesses are  your biggest area of growth and opportunity” drivel that shows up in old-style employee evaluations. Your biggest area of growth and opportunity is really to focus and maximize your strengths. It’s about creating a strengths-based workplace, creating a strengths-based culture. When you do that, you create a winning culture because when you have that strengths-based workplace, it’s transformational. That type of culture
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Episode 161 – Interview with Dean Hallett on Accelerated Leadership

I had the distinct pleasure of interviewing Dean Hallett of Hallett Leadership.  We went deep into leadership, management, and questions like: Can leadership be taught? Is there a difference between leaders and managers? How does an organization’s culture impact leadership, and vice versa? Can you transform a company’s culture? How do you promote innovation within an organization? One reason I loved this interview…. we used words like “authenticity” and “thriving” often.  Listen in to glean leadership nuggets from Dean’s 27-year career at Fox and Disney, and now in his own leadership training company. About Dean Hallett Dean Hallett is a
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Episode 160 – Team Different

Listen in as Dawn and Mark Shuler discuss the advantages of deliberately surrounding one with those who are different.  Different perspectives, personalities, values, and strengths are crucial for an organization to thrive and, possibly, to survive.  Differences are a key component to innovation, adaptation, and creativity. Some interesting highlights: Abraham Lincoln’s cabinet Apple’s “break-it” department Gallup’s leadership research on the most successful leaders – and their teams “We’ve always done it that way” “If it ain’t broke, break it” Other podcast episodes referenced: Play to your strengths Image by Stux
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Episode 124 – Why Joe Montana is the best quarterback ever

With Superbowl LIV looming as the San Francisco 49ers and Kansas City Chiefs get ready to do battle, Dawn and Mark Shuler reminisce about the prowess of legendary quarterback, Joe Montana (who, of course, played for both teams).  Is it his athletic prowess that makes him the best? Or something else? Listen in as Dawn and Mark discuss what made Joe Montana the amazing quarterback he was, and how that can be applied to leaders here and now. Other podcast episodes referenced: Right people in the right seats
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Internal and External Service – Part 2

This is Part 2 of Internal and External Customer Service. In  Part 1, I challenged you to think about how you can up your game with your internal and external customer service. Even though one of our core values is extreme service (not just excellent service, but extreme service), I don’t want to become complacent and say, “We already do such a good job that we don’t really need to do anything to improve. Let’s just keep doing what we do. If we keep doing what we do, and our customers and clients are satisfied, where’s the harm in that?”
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Internal and External Service – Part 1

Customer service refers to types of customers: external is your customers, of course, but internal, it’s your employees. Think of that as employee service because your employees are like your internal customers.   Now that we’ve got that straight, let’s look at the term “customer service” again.   Our definition: taking care of your people.   For example, we have some amazing customers who have purchased a product from us, a product we resell. It’s not our product per se, which means some other company is in charge of the fulfillment, technology, and platform. Some months ago, there were some
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Episode 90 – Are you an A, B, or C player?

The concept of A, B, or C players comes from my husband Mark’s days as an actor and a teacher in a community theater.  A players are those who initiate tasks and solve problems. B players are happy to do what you tell them to do, and C players can’t be found when there’s work to be done. How do you determine what kind of player someone is? Listen in as Dawn Shuler covers 6 crucial questions to ask and what to listen for to find your A players.
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