Episode 199 – Corporate Social Responsibility – Interview with Holly Copeland, senior director of CSR at Horizon Therapeutics

I had an engaging and lively conversation with Holly Copeland, senior director of Corporate Social Responsibility at Horizon Therapeutics. Many organizations believe in giving back to the community, but Horizon started their Corporate Social Responsibility program when the company was not yet profitable.  That’s how important they felt it was to thrive within their community ecosystem.  We discussed: Using Corporate Social Responsibility outcomes in conjunction with the goals of the company The creative lens to create a “buffet” of opportunities to get employees involved The correlation between CSR and employee engagement and positive company culture The importance of employees feeling
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Episode 198 – Do you have rockstars or rocks on your team?

What makes someone Rockstar? What are the qualities of a Rockstar employee?  Rockstars are A players: the people who have the intangibles, those things that you can’t train. They have the passion, energy, drive, initiative, intent, desire to be better and make the company better. It’s what they walk in the door with. To put it simply, they have the “It” factor.   Listen in as Dawn talk about rockstars in the workplace and the first steps you can take to create your rockstar qualities list. Other podcast episodes mentioned:  Are you an A, B, or C player?, Co-Create, How do
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Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling to a new customer is 5-20%.  So happy, returning customers are key, and an organization can’t rely on technology alone to serve and service their customers. As such, I had a great conversation with Steven Van Belleghem, author of multiple international best-selling books, including Customers the Day after Tomorrow and The Offer You Can’t Refuse. We discussed: Seeing
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Episode 195 – Right person, wrong seat

Our focus at The Shuler Group is helping organizations achieve and sustain forward motion through people, processes, and performance. As for the people part, it’s all about ensuring that an organization has the right people for the right seat. You’ve probably heard me define it before; the right people are those whose goals, purpose, and values align with the organizations. The right seat is when someone is operating in his/her zone of genius.  Ideally, we work towards having the right people in the right seats. We generally recommend organizations focus on getting the right person first. Because if a person
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Episode 194 – Confidence is critical – Interview with Jamie McKinney of Jamie Empowers

During this riveting interview with Jamie McKinney, author, speaker, and coach, we talked about the critical importance of confidence as a catalyst to career success.  Listen in as we cover: Her secret weapon Estrogen Empires vs. Testosterone Towers Your personal ETA (Emotions, Thoughts, Actions) The BAAM method Confidence and the connection to story The differences in language and behavior between men and women The confidence formula Jamie’s “nails on the chalkboard” saying and her replacement phrase Her #1 tip in developing confidence About Jamie McKinney Jamie Dandar McKinney is the author of the book, Speak Up, Sister! The Professional Woman’s
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Episode 193 – How do you ensure you have the right people in the right seats?

I consider an organization a living structure, composed of an intricate and dynamic relationship between humans and systems. To ensure an efficient and consistent forward motion, every person in their respective position has to be in the right seat. Having the right people in the right seats is critical to any organization’s success.  So, how do you ensure the right person in the right seat? First of all, he/she has to be in alignment with the organization’s values and culture. Placing the right person in the right seat is a combination of the person’s qualification and his/her keenness for the
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Episode 191 – How do you have those difficult conversations?

In any business or professional setting, having difficult conversations is something that a company has to go through. Every business has its problems, and for it to move forward, these problems need to be addressed and discussed.  It’s difficult for people involved in such a discussion not to get defensive, because they’re going to feel confronted. So how do you have these difficult conversations without putting them on the defensive and not making them feel attacked? When you’re about to engage in a difficult conversation, put yourself in a neutral position, be patient, and be intentional about how you convey
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Episode 184 – People Processes Performance

The workforce is one of the greatest resources that an organization can have. So much depends on a company’s employees and staff for it to move forward and uphold its core values. Then there are two other equally important areas: Process and Performance. Strong Processes ensure that roles and responsibilities are clear, and efficient systems are in place. For Performance: are your people working in their Zone of Genius? If their strengths complement their position perfectly, Performance will undoubtedly be high, and output is significantly greater.  These three areas – People, Process, and Performance – are essential to the success
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Episode 179 – What is your queen bee role?

I’ve been reading a book by Michael Michalowicz called Clockwork. (He is also the author of Profit First, a book that I thoroughly loved.) In Clockwork, Mike Michalowicz compared a company to a beehive. In a beehive, each bee’s job is its primary role plus protecting the queen bee role. Like in a company, aside from what you do in your position, each individual has a major part in protecting and upholding the company’s queen bee role, as well as its core values.  Listen in as Dawn Shuler gives an in-depth discussion of the “queen bee role” and how to
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Episode 178 – The dark underbelly of normalizing

When we experience a recurring stressful situation that we cannot change or do something about, we tend to normalize that situation and attempt to live with it as we go on. This is a natural coping mechanism to reduce or subdue its stressful effect on us. While normalizing an abnormal or chronically stressful situation can be helpful, it can also be detrimental when mismanaged. It can desensitize us to things that are uncustomary, potentially unhealthy, or socially unacceptable. Having patience and acceptance toward something we cannot change is important to alleviate this unwanted side effect. Listen in as Dawn and
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