Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Episode 197 – Making customer service a more tangible experience – Interview with Steven Van Belleghem

Great customer service is crucial to the sustainability of an organization, profit or nonprofit.  55% of customers would gladly pay extra to guarantee a better service, and the probability of selling to an existing customer is 60-70%, versus the probability of selling...
Episode 195 – Right person, wrong seat

Episode 195 – Right person, wrong seat

https://media.blubrry.com/people_thrive_companies_thrive/content.blubrry.com/people_thrive_companies_thrive/WP_Right_person_wrong_seat.mp3Podcast: Play in new window | DownloadOur focus at The Shuler Group is helping organizations achieve and sustain forward motion...
Episode 194 – Confidence is critical – Interview with Jamie McKinney of Jamie Empowers

Episode 194 – Confidence is critical – Interview with Jamie McKinney of Jamie Empowers

https://media.blubrry.com/people_thrive_companies_thrive/content.blubrry.com/people_thrive_companies_thrive/WP_Jamie_McKinney_interview_audio_only.mp3Podcast: Play in new window | DownloadDuring this riveting interview with Jamie McKinney, author, speaker, and coach,...