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Authentic Sales & Powerful Communication Meetup: Why They Stay
September 12, 2017 @ 6:00 pm - 8:00 pmFree
The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is 5-20%. In addition, a customer is four times more likely to defect to a competitor if the problem is service-related than price- or product-related.
But it’s not just about keeping your customers happy so they don’t change sides and go to your competitor. Keeping them happy – turning them into raving fans – means more revenue, more profit, and more success for you and your business.
Dawn Shuler will lead the discussion with members and visitors to share ideas, strategies, and tips for providing amazing customer service, following up like a champion, and being the first person your customer thinks of in your industry.